Great!
by Kim on 5/17/25Sound Board at MotorCity Casino Hotel - DetroitRating: 5 out of 5I left something out on my review. I forgot to mention that there was an issue when we called to secure our reservation. We received an email prior to our visit saying our reservation had been cancelled but who cancelled a reservation before it's time to check in. I was promised my card wouldn't be charged before check-in and that didn't ring true. We were driving from another city to come to your venue and we get an email cancelling our reservation? The Manager made it right but that shouldn't happen when it's not even time to check in. Our plans were to pay in cash once we got there. We were told we could use a card just to secure the reservation and the charge wasn't supposed to happen until our arrival. Who does that?
