Venue is horrible
by Mitchul on 1/6/10St Pete Times Forum Tampa Bay Lightning - TampaThe game between the Lightning and the Penguins was fantastic. Even from nosebleed seats, the action was great and we were very entertained. The venue, however, is a completely different story. First of all, I was duped into buying the family pack which was a joke. We missed the enitre second period trying to find where the "free hot dog" was. Apparently nobody in the front office though a sign on the 300 level was necessary. We had no idea where to go. So I asked a nice lady where to go and she said, "section 321." We went there and after waiting in line for ten minutes were told, "section 330." So we went there. After waiting 15 minutes in a line that was merging from three or four directions we were told we had to go to "Shots" or "Pucks" or something like that. Well, being that we're not from Tampa and have never been to the Forum we didn't know where that was. I grew frustrated and asked why we were told Section 330 is where we could get our hot dogs (others in line were having similar issues so I thought that the information may have been incorrect.) The clerk asked me to wait and phoned a manager. She returned 10 minutes later (seriously, it took 10 minutes!) and proceded to help the next customer, completely forgetting about us who have now waited over 30 minutes for a stupid hot dog! I interupted the people ordering to find out what the response was from the manager. "Go to Shots", was the reply. We finally found Shots which was practically in the basement. I had my 63 year old mother and law with me and my brother in law who has difficulty walking. So we entered the arena at street level, had to go to the very top for our seats, had to go back down to street level for a free hot dog, go back to nosebleed for the remainder of the game and then go back down to street level to leave. This is information that a "family" should know about BEFORE purchasing tickets! At least we could have picked up our free hot dog prior to going to our seats. By the way, the free hot dog was an empanada with the most disgusting ground beef I've ever witnessed. We ended up throwing the meal away and went to Taco Bell for some quality food. And of course, by the time we arrived back at our seats, two minutes remained in the second INTERMISSION. So we missed an entire period of the game! That's a third! Were we given a refund for a third of the price? Take a guess. I bet you answered, "no." Finally, it would be nice if the person in charge of concessions would do some research as to when the game is going to be full. The concessions were less than half-staffed and the lines were rediculous. And there was no order to the pricess either. Like I said earlier, the game was fantastic but the venue (especially concessions and restrooms) have a lot of work to do. I have been to NHL games in Washington, D.C. and Chicago and I never had an experience like this. They always have concessions with shorter lines, more bathrooms and more helpful people working. Thanks!