Because this was a 2nd birthday gift for our daughter, we paid the upgrade to get the VIP Sunny Patch package, which was supposed to include a "meet and greet" with some of the characters with the opportunity to take pictures. To me, this conjured up an image of a small party with several characters for 30 minutes before the show. That sounded ideal to me since my daughter loves the characters so much. However, the reality left a lot to be desired. For starters, the meet and greet was supposed to begin at 9:30am, but we were all left waiting, while trying to entertain small children, for a full 20 minutes in a small area where there were two chairs in front of a picture backdrop of Seseme Street. Finally, they ushered out two characters who were seated in the chairs and we were rushed up to the characters, they put their hands on my child to put her in Elmo's lap (unsuccessfully), and we had to rush to get a picture taken while they were trying to hurry us along. Not sure if it was the arena to blame, or the production, but we were highly unsatisfied with this part of the package. Thankfully, the package included front row seats that were ideal for keeping the attention of my 2 year old. The show was fun, full of great music, and the characters came down into the audience to interact frequently, much to the delight of my daughter. Even being that small, it still held her attention 95% of the time and she loved it. To sum it up: the meet and greet was a joke, but the front row seats and the show were excellent!