I'm writing to express my deception and dissatisfaction during my experience with Festival des Montgolfieres yesterday August 20, 2022; PM departure.
Point #1: I booked 2 tickets for me and my partner and as we went there, we found out that there are 2 additional people in the same basket with us and that's totally fine (sharing is caring). once we found the basket, I'm sure my partner wouldn't fit there and I'm sure we would have dragged him all the up to the sky as there was no place in that basket. my partner didn't feel comfortable being skin to skin with people, so he decided not to take the flight and stayed on land.
Point #2: The balloon departed at 6:54 PM and landed on at 7:15; not even a complete 20 mins while other balloons kept flying for more than 50 and 60 mins. not sure on what basis, the organization decides that these people will fly for this amount of time or that amount of time. and let me tell you in case you're not aware, the ticket prices aren't cheap!!!!
Point #3: I have attached a video for you to look at, and you will our amazing/mission impossible landing that we had. Myself, I'm not able to walk on my right leg today and the lady that was with us in the balloon is having some major back problems. While others had safe landings, we didn't get an apology or an explanation from the pilot himself.
i showed the video yesterday at the ticket place and they suggested we come back on the 21st to do the morning flight, but with me unable to walk on my feet today, not sure how I will have to travel from Montreal to the festival site and enjoy this ride.
. I'm super deceived with my experience and for sure I will not repeat it again, as when it comes to the safety measure, I found out that it doesn't even exist at the organizers, I will make sure to report that on my social media accounts.
I'm not expecting any actions on their end. but since you market the festival as a great place to share amazing moments with family and friends, let me tell you something, that didn't work!