Seattle University Redhawks Men's Basketball Tickets

I purchased three will-call tickets to last night's basketball game between Seattle U and the University of Washington with a 710 PM tip off. I had invited a friend who drove up from Tacoma and my six year-old son was with me as well. Attached please see the ticket order as well as scanned copies of the tickets. As you may know by now, there was a significant problem with the will-call processing at Key Arena. We lined up at about 645 PM expecting a quick transaction and no problem being seated well before game time. What we faced was nearly an hour's wait along with 100's of other frustrated fans. At one point, the line extended all the way back to the steps leading up to the Center House. There was no attempt that we could discern to ameliorate the situation nor to communicate what was going on. It was extremely frustrating, particularly having to stand outside in the bitter cold for such a long time. We finally got to the front of the line, received our tickets and sat down in our seats with only five minutes left to play in the first half. It is mystifying to me that Seattle University and Key Arena somehow could miscalculate the number of will-call tickets and fail to adequately structure an orderly dissemination of tickets. This number was known in advance by you. It is simply unacceptable to have to wait for almost an hour to pick up tickets that have already been paid for. Needless to say, I will never use will-call as an option again. The parts of the game I saw were entertaining, but the above greatly detracted from the event.

VERY UNSATISFIED - the Will Call line was so long and so slow that we did not get in to see the game until the first half was nearly over - nearly a full hour waiting in line (and it was really cold outside) - absolutely ridiculous! i wish i could get my money back.

I love going to UW games. I hadn't been to a SU game at the Key yet, so I was really looking forward to this game. The problem was SU staffed the ticket windows as they would for a normal game - 2,000 to 3,000 fans. This game had almost 12,000 fans!! By the time we made it into the game, after waiting in the most INSANE Will Call line I have ever seen in my life, the 1st half had 7 minutes remaining. I would guess that there were still 400+ people in the game day tickets/will call line outside when we made it in. It is unacceptable to make fans who showed up on time for the game, with tickets purchased ahead of time, miss almost the entire first half. I'm sure some fans didn't make it inside until after the first half ended. The Will Call situation put an enormous damper on the game and ruined most of the evening. UW blew SU out, so the best part of the game was the first five minutes. UNBELIEVABLE!!

The venue had 1 yes 1 will call line. This was UW vs Seattle give me a break you didn't see this coming. The line was so long many didn't not get in untill half. No staff to get it straight. Never had this problem at any other event

Officiating was not very good, a lot of bad calls. But the worst is just getting there because the traffic to get to the KeyArea was so bad. The sound system was really loud at the start for the SU players intro, hurt my ears. The lights out, spotlight, and music seemed like the old Sonics games --- really cool. Thomas shoots air balls on free throws ---come on, --- really? Why is he shooting the technical foul shots?

We had to miss the entire first half because the will call line seemed to stretch on for ever. Why was only one will call window open for their largest game yet? Disappointed with this unfortunate event.

I ordered my tickets a few days prior to this event and had my tickets held at will call. We arrived about 20 minutes before the game and the line for will call tickets was about 100 people long and moving verrrrry slooowww. There was ONE window open for will call tickets. It was cold and raining outside which made things worse. They opened up the top section of the stadium for this game so they knew that they would have a big crowd, so I don't understand why they only had ONE window open. We ended up missing the first 10 minutes of the game. The food choices inside the arena are terrible also. You have to walk around the entire arena to find anything and if you don't want a deep-fried-pizza-hotdog-burger, then you're out of luck. Besides the actual game, this was not a good experience. This is the first time that I have not enjoyed an event at Key Arena and I've been going there for years.

Terrible experience. Only 1 will call window open. I was there 35 minutes prior to the tip off and had to wait in line for about an hour. I missed the first 15 minutes of the half!!! I want a refund!! Do not go to events at Key Arena.

First time to a SU game. Fun time, must admit i went to watch the Huskies more than SU. SU played hard but didn't have the guns to stay with the Dawgs. I plan on going to more SU games next year, nice having basketball back at Key Arena. Going to the game brought back memories of the Sonics, they are missed.

Too few ticket windows open at KeyArena. Cold $6 hotdog. PA system music was too loud and had too much base.

Tickets lines were VERY long. I arrived at 7pm (game start at 7:10 pm) and there were only 5 windows open at entire arena (all on east side). Only one (1) of those windows was open for WILL CALL and the line was (I measured) over 1,000 feet long. At their processing rate of about 2-3 minutes per customer some would not get into the game despite having pre-purchased a ticket. One window was for SU faculty/students - it had no line but staff refused to open it to will call. Other 3 lines were for ticket purchase. I decided to stand in these lines (they were about 20 people deep each at 7pm). Near the front I learned that you could get will call tix there even though they didn't say so on the reader board. Bottom line: there appeared to be little foresight into what would happen if you sold 10,000 tix for this game. Not going to such a game every again.

The basketball game was good/ as expected once I got in. Basically there was a 40min wait for will call tickets so I got in a little before half time.

I have never seen Will Call with a line a mile long! WE nearly left and others didn't make it in til halftime... The Key should be embarrassed!

Arrived 30 minutes early to game to pick up tickets at will-call. Only one ticket window was open for will-call tickets (out of 5 or 6 total windows that were open). The will-call line streched some 200 yards with 500-1000 people waiting to get their tickets that were already paid for. Most did not get in until the first half of the game was nearly over. We got to our seat with 7 minutes left in the first half. It was a terrible experience waiting in line for an hour just to get tickets.

The will-call ticket line was over 40 minutes long and many people missed the entire first half of the game due to lack of planning at the ticket office level and lack of adequate staffing.

I really enjoyed this game even my team lost. It was exciting to watch the game live. I had great seats and a great view of the game. I will be going to more SU games.

I arrived 30 minutes before tip-off, and I waited 45 minutes in the only will call line the venue had open. They never opened another window, even when it was brought to their attention that the line stretched from the will call window at Key ACROSS the Seattle Center. The female green-jacketed Key Arena employee near the window was very terse and said nothing but, "I don't care, talk to Seattle U!" to anyone who approached her about the size of the line and the two open, empty windows (student, ticket purchase) next to will call. When I finally acquired my tickets, the line had reached the bottom of the stairs on the other side of Seattle Center. I missed 15 minutes of the game...I can't imagine how much of it those people missed.

Shame on both universities and KeyArena for not planning ahead and opening up more will call lines. I showed up 10 minutes before scheduled tip off and got to my seat with 4:30 remaining in the first half! The line was still huge behind me, so I'm sure some people didn't even make it in before halftime. They only had one window labeled as "Will Call," so naturally everyone who had a will call ticket was lined up at that window, not the other windows that said "purchase tickets." Little did we all know that all of the windows were able to print off will call tickets purchased online. An guy in a suit finally started walking backwards along the line of people informing us of this fact, but the first half was already about half over at this point, and even distributed along several windows the line was STILL huge. Logistical nightmare that should have been anticipated and mitigated for this big-ticket match up.

Game was great. Tickets were easy. Visability was poor due to dance team, band and lack of coordiantion/control for ingress/egress during game. Most venues control ingress during a stop in action. MIssed 1/3 to1/2 the game due to these obstructions. But they are easily fixed, and I hope it is accomplished.

Waited in line forever at the on call window, terrible communication and customer service and bad seats and crappy food. Took my son hoping for a night out of fun. Sorry Seattle U. notcoming back!