As a returning costumer every year for the Queens plate I would like to express my dissatisfaction with the way it was run this year. First, the tickets were not mailed to the home as previous years, which added to the chaos at the will call area, in order to avoid wasting time in line, I went out of my way to pick up my tickets early. Second, I was disappointed that even though my tickets were in the boxed area, I had to present my ticket every time I entered the Champion area on the 3rd level, this become increasingly infuriating, when others who were 1 seat over were given lanyards. Lanyards were used preciously in the past for the entire section and I had no complaints. I know I’m not the only one frustrated by showing my ticket each time, to different staff, because I overheard several other arguments of frustrations between staff and patron. Third, I was extremely upset at my ticket location. I purchased boxed seats in January on the finished line. I can’t express how angry I was when we were showed our seats with a 100% obstructed view of the finish line. The media box blocked everything. It ruined the whole experience for me.
Positively, I enjoyed the races and the concert series very much and look forward to who the headliner will be next year.