Good game, Loud, Concessions need better planning
by Experienced event attendee on 3/12/24Spectrum Center - CharlotteRating: 3 out of 5Parking was easy with a 12 deck garage across the street. Entering was a breeze. Seats were easy to find. The game was good. The audio though is loud and their on purpose echoing, double echos so it sounds like a bunch of loud noise. Concession Menu boards have tiny lettering..needs a bigger font with rolling slides that have pictures This building has little to zero information on Concessions food ingredients. If you have a gluten allergy, good luck, vegetarian, good luck.. We walked both levels and asked the guest experience counters, they gave us a 6 week old screenshot of a text that said…we have salads and maybe gluten free buns here and here. Nope, no one had it. They had 6 weeks from that original text to provide their staff with a list of solutions…nope. That turned the event to a near zero for the member of our group with an allergy. It’s not hard to accommodate vegetarian or gluten free in concessions food. I got cold fries. The burger was alright. Big money for a souvenir cup, but no refills. Time to look for a new F&B partner. One who knows how to plan a menu. Their provider services many venues in this region, they should be better. I’m not a grumpy spectator, I worked in 3 NHL Arenas, 2 as Concessions Manager, a football stadium, 2 ballparks and 3 mid size arenas. I speak from knowledge and experience. Plan ahead, maybe eat elsewhere before you go, at lease until they catch on and make it better.
