Bitter-Sweet
by Kimberly Williams on 4/22/24Kia Center - OrlandoRecently on 4.14.2024, my son and I took my father to the last season game for the Orlando Magic and Fan Appreciation Day. My father isn’t 100% mobile and requires a scooter to move around. I had a very difficult time purchasing tickets online for this event because there were extremely limited options for handicapped seating and there was repeatedly no answer when calling the box office for assistance. I finally purchased three tickets in Section 109A that I thought would work best for my dad; however, when we arrived, I realized that there were additional steps that he would have to climb before taking steps to go down to our seats and there was also no mention anywhere on the website of having to park or store handicap equipment with guest services in Section 112. I want to point out that the attendant checking tickets at this section was amazing. She suggested that I go to the box office and see if any handicapped accommodations could be made. My dad and son went and purchased food while I went down to the box office. The attendant there was equally amazing. I showed her my current tickets and explained my situation. She asked me a few security questions and then provided me with a seating change. The change in seating was to Section 115 in a completely handicapped-accessible section that allowed my father to stay in his scooter the entire time. This section on your website does not show as handicapped nor did it show as available when I purchased tickets, yet it was empty during the game. Everything worked out and my father had a great time. I unfortunately didn’t get either attendant's name, but they were both extremely helpful and their customer service was incredible; however, although everything worked out for us at this event, I do want to point out that I don’t feel like your website is very accommodating to people with handicaps and need assistance. I’m hopeful that this may provide some feedback for a review of how this can be improved for future events. Thank you for your time.