I love music. I especially love Gospel Music. So, I was in my element. However, the venue was not prepared for this crowd of people. Where should I begin?
PARKING: It all began with the parking. The parking situation was a feasco. Totally not planned and totally not organized. Whomever is in charge of the parking really needs to go back to the drawing board and figure out something else. Although you opened the parking up at 1:30pm, people who were in the line to get in to park at that time didn't make it in time to see the start of the concert. Most importantly, Accessible parkers should always have first parking privilege. No one should ever tell anyone with a handicap parking pass, "oh well, all those spaces are taken, you'll have to park way back here" - then not even offer to ride them on the golf cart to the entrance!!! SHAME-SHAME..😱
ENTRANCE: There needs to be clear instructions as to where people should enter. There were signs posted for people who had purchased the so-called FAST LANE tickets, which by the way was a rip-off because it wasn't moving any faster than the other lanes, but there were no signs for general admission. The entrance lanes should be clearly marked and there should be someone posted there to let.people.know where to go.
SEATING: I chose the perfect SEAT! And staff that was there to help people find their seats were doing a great job. But they were very under-staffed.
FOOD: Ummm..they weren't prepared for the crowd by any means. Why offer MOBILE EXPRESS ORDERING but we still have to stand in line for OVER an hour to get your food?
ONLINE INFORMATION: Please have someone go online and update the online information for every event. All events are not the same. And if you're going to let patrons bring in their empty water bottles, can you have something for us to put in them,'please? This is posted on the website: "Water coolers are located at Guest Services Presented by Allianz in the West Plaza" but they were no where to be found. 🤷🏽♀️
Health & Safety Guidelines: I saw this on the website: "Fully vaccinated individuals are not required to wear a face covering." There is no SOCIAL DISTANCING. People falsify their information. So, EVERYONE SHOULD BE WEARING A MASK!!
I have a lot more to tell you but I'm tired now. You should get it by now: the Cellairis Amphitheater needs a restructuring.