One AT&T Way
Arlington, TX 76011
Alcohol Policy AT&T Stadium and Legends Hospitality Management and stadium security work hard to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below. All Guests purchasing alcohol, who appear to be less than 30 years old, must present a valid ID. No alcohol will be sold to guests who appear intoxicated. There will be a two (2) beer limit, per transaction, at concession stands and portable concessions. There will be a one (1) beer limit, per person, by a roving vendor. Alcohol sales on the concourses and in the seating areas will terminate at the end of the third quarter. Management reserves the right to cut off alcohol sales at its discretion. Guests passing alcohol to minors will be ejected and subject to arrest. Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected. We reserve the right to refuse the sale of alcohol to any guest. Alcoholic beverages may not be brought into the stadium. Any attempt to bring alcohol into the stadium will be considered a violation of the Code of Conduct and may result in the guest being ejected, arrested or tickets being revoked. Animals Animals are not permitted in AT&T Stadium with the exception of service animals and service animals in training. ATMs Bank of America Automated Teller Machines There are several Bank of America ATMs located on the concourses. Bag Search AT&T Stadium prohibits bags larger than 12" x 12" x 12" from being brought into the stadium. All bags are subject to search upon entry and are subject to additional searches within the stadium. This policy is in effect for all guests of AT&T Stadium. Banners and Signs Signs must be handheld, event-related, in good taste and cannot obstruct another guest's view. They may not contain commercial messages, logos or political endorsements and may not be hung on the stadium structure. Signs on poles or sticks, constructed of wood or metal material, are also not permitted. Management reserves the right to confiscate signs that are in violation of stadium policy. Bottles and Cans Bottles, cans or beverage containers of any kind are not allowed into AT&T Stadium. A search will be conducted at the gates to prevent these and other prohibited items from entering the stadium. Please refer to Prohibited Items and Behavior for more information. Exceptions will be made for those with medical requirements and/or special needs. Cameras Cameras (still only) are permitted inside AT&T Stadium as long as their use does not interfere with the game or other guests' enjoyment of the event. Video cameras and video recording of events at AT&T Stadium is prohibited. Cell Phones Cellular phones are allowed in the stadium as long as their use does not interfere with other guests' enjoyment of the event. Code of Conduct AT&T Stadium Management is committed to creating a safe, comfortable and enjoyable experience for our guests. Our staff will proactively support an environment free from the following behaviors: Abusive, foul or disruptive language and obscene gestures Intoxication or other signs of impairment related to alcohol consumption Fighting, taunting or threatening remarks or gestures Sitting in a location other than the guests ticketed seat Displays of affection not appropriate in a public setting Obscene or indecent clothing Any disruption to the progress of the event by guest's actions Continuing inappropriate behavior may result in the guest being ejected, arrested by police, or having his/her tickets revoked. All Season Ticket Holders are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets. Guests are encouraged to report issues and concerns to a nearby event staff member or by calling the Guest Services hotline at (817) 892-4161. Compliments, Complaints and Comments Guests with a compliment, complaint or comment may express it, in person, at one of the Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451. Club and suite guests are encouraged to fill out a comment card at the Concierge desks located on each club and suite level. Additional written feedback may be directed to email@example.com or by calling the Guest Services Hotline at (817) 892-4161. Concessions Legends Hospitality Management is the concessionaire for AT&T Stadium. For your convenience, all concession stands at AT&T Stadium accept all major credit and debit cards. Concierge Desks Concierge desks are located on each club and suite level with lost and found, lost children, stadium directions, emergencies, general information and accommodations for guests with disabilities. These desks are staffed with knowledgeable attendants ready to assist guests needing information. Designated Driver Program As part of our commitment to public safety, guests can receive a "Designated Driver" wristband and coupon for a free soft drink by registering as a Designated Driver at one of the Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451 or Concierge desks located on the club and suite levels. Elevators AT&T Stadium is equipped with public elevators at the following locations: Entry A, E, F, K (Club and Suite guests only) Main Concourse behind Sections 203, 217, 228, 242 Mezzanine Level behind Sections 304, 317, 329, 342 Upper Concourse behind Sections 405, 418,.437, 449 Emergencies Should you need immediate assistance, please notify the nearest event staff member, security personnel, police officer, visit a Guest Services Center located on the concourse behind Sections 219, 244, 420 and 451 or or a Concierge desk located on the club and suite levels. Guests are also encouraged to call our Guest Services Hotline at (817) 892-4161for assistance. In the event of a serious emergency at AT&T Stadium, all event staff, event security, police and Arlington Public Safety emergency response agencies are ready and available to assist all guests, including guests with disabilities. Pertinent information regarding the emergency situation and evacuation procedures will be provided over the public address system and on stadium televisions and scoreboards. Entrances There are ten (10) guest entrances to AT&T Stadium. These locations are as follows: Entry A: Northeast corner of the stadium. Club & Suite guests only. Pro Shop entrance (all guests) Entries B, C and D: East side of stadium adjacent to East Plaza Entry E: Southeast corner of the stadium. Club & Suite guests only. Entry F: Southwest corner of the stadium. Club & Suite guests only. Entries G, H, J: West side of the stadium adjacent to West Plaza Entry K: Northwest corner of the stadium. Club & Suite guests only. Escalators There are escalators that provide access from the Main Concourse up to the Upper Concourse. These are located on the east side of the stadium at Entry B (behind Section 244), and the west side of the stadium at Entry G (behind Section 219). Club and Suite guests may use the escalators at Entry A to access the Main Club on the north/visitor side of the stadium. Additional escalators for Club and Suite guests are located at Entry E and Entry K and provide access to the Silver Club Level. Family Restrooms Family restrooms are designed for the use of guests with small children and guests with disabilities. These restrooms are located throughout the stadium on all concourses and on each club and suite level. All family restrooms are accessible and equipped with baby changing tables. First Aid There are four (4) First Aid locations at the stadium where medical treatment is available: Main Concourse - Behind Sections 219 and 244. Upper Concourse - Behind Sections 420 and 451 Emergency Medical Technicians with Automatic External Defibrillators (AEDs) are also positioned throughout the stadium and are ready to respond to emergencies. Guests needing medical assistance are encouraged to contact a nearby event staff or security staff member. Guests needing assistance may also call the Guest Services Hotline at (817) 892-4161. Football Return Policy Footballs that enter the seating area during pre-game & warm-up periods must be returned to the field. Any balls that enter the seating area during regular game play may be kept by guests. Gate Opening Times AT&T Stadium will open three (3) hours prior to the start of Cowboys games. The plazas, concourses, clubs and suites will open at that time. Stadium opening times may be adjusted on an event-by-event basis. Guests may check the stadium opening schedule for specific events by visiting www.dallascowboys.com. Guest Services Centers There are four (4) Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451. Guest Services Centers assist guests with lost and found, lost children, stadium directions, emergencies, general information and accommodations for guests with disabilities. These centers are staffed with knowledgeable attendants ready to assist guests needing information. Housekeeping If you see or experience a housekeeping problem or maintenance concern, please notify your nearest event staff member, visit a Guest Services Center located on the concourse behind Sections 219, 244, 420 and 451or a Concierge desk located on each club and suite level. Guests may also call our Guest Services Hotline at (817) 892-4161 to report an issue during an event. A member of AT&T Stadium staff will be immediately dispatched to the location to remedy the situation. If you would like to voice a concern, post-event, please call the Guest Services Hotline at (817) 892-4161. Lost And Found All Guests looking to claim or report lost items during an event should visit one of the Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451 or a Concierge desk located on each club and suite level. Guests inquiring about lost items at previous events should contact the Guest Services Hotline at (817) 892-4161 or via email to firstname.lastname@example.org. Items lost at prior games are held in a locked storage area for 30 days and are then either disposed of or donated to an appropriate charitable organization. AT&T Stadium cannot be held responsible for lost or damaged items. Lost Children and Guests Lost children and guests should be taken to one of the Guest Services Center located on the concourse behind Sections 219, 244, 420 and 451 or a Concierge desk located on each club and suite level. Parents looking for a lost child should check with the nearest event staff member, Guest Services Center or Concierge desk for assistance. For safety reasons, AT&T Stadium is unable to make stadium-wide announcements for lost children or guests. Media Entrance The entrance for the media is located on the northwest side of the stadium just west of the Entry K. Only members of the media with proper credentials may use this entrance. Upon entering, bags will be inspected and tagged accordingly. Merchandise Merchandise stands are located throughout the stadium. For your convenience, all points of sale accept all major credit and debit cards. The Cowboys Pro Shop is located on the northwest side of the stadium at Entry A or from the Main Concourse behind Section 242. The Pro Shop is open seven (7) days a week. The daily operating hours are: Monday-Saturday, 10 am to 6 pm, and Sunday, 11 am to 5 pm. Police Room The Police Room is located on the Event Level near the loading dock on the Eeast side of the stadium. Any inquiries about someone who has been removed by police should be referred to Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451 or a Concierge desk located on each club and suite level. Prohibited Items and Behavior In conjunction with the National Football League and for the safety of our guests and employees, the following are prohibited: Smoking Bags larger than 12 x 12 x 12 Alcohol Animals (except service animals to aid guests with disabilities) Bottles, cans and beverage containers of any kind Thermoses Food items* Umbrellas (compact umbrellas are permitted but may not be used inside the stadium grounds) Fireworks, firearms and weapons of any kind Footballs Laser Pointers Noisemakers Signs or flags on sticks or poles Video cameras and the use of video capable devices Ticket scalping Abusive, foul or disruptive language Throwing objects Trespassing, soliciting, peddling and loitering Any other item or action deemed dangerous or inappropriate Guests who appear to be inebriated and unmanageable will not be permitted admittance into the stadium. Any attempt to bring alcohol into the stadium will be considered a violation of the Code of Conduct and may result in the guest being ejected, arrested or tickets being revoked. All persons and/or their belongings are subject to search. Violators of the rules of any State or City laws will be refused admission, asked to leave or ejected from stadium property. *Exceptions will be made for those with medical requirements and/or special needs. Radios Hand-held radios for personal use are allowed in the stadium as long as they are not larger than 12" x 12" x 12" and do not distract from the enjoyment of other guests. For the comfort of those seated around you, headphones are required. Re-Entry Guests may exit and re-enter the stadium using the same ticket. Guest must exit through a designated EXIT gate and have their event ticket scanned out in order to be readmitted. Guests reentering the stadium will be required to go through the security search process for a second time. Guests who leave the stadium and do not have their ticket scanned out will not be permitted to reenter the stadium using the same ticket. Restrooms There are public restrooms (men, women and family) conveniently located throughout the stadium. All restrooms are accessible to our guests with disabilities. Safe-in-the-Seat Program Children and Guests can receive a free ID bracelet featuring a space to write your seat location. The Safe in the Seat Program aids in reuniting lost children and guests with their appropriate parties. These bracelets are available at all Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451 or a Concierge desk located on each club and suite level. Safe in the Seat bracelets are not valid in place of a ticket. For help with a lost child or guest, please notify your nearest event staff member, security personnel or Guest Services Center. Smoking In accordance with City of Arlington regulations, smoking is PROHIBITED IN ALL AREAS OF THE STADIUM. Guests wishing to smoke may do so only in designated smoking areas. Designated smoking areas are in the following locations: East and West plazas (at least 50 feet from the stadium entrance) Outside Entries A, E, F, & K (Club & Suite guests only) Violators of this policy may be ejected from the stadium. All Season Ticket Holders are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets. Stroller Policy Strollers are permitted at AT&T Stadium. However, their use cannot inhibit guest movement or block any aisles. Smaller, umbrella-style strollers can be stored underneath a seat as long as it does not create an obstruction for other guests. Larger strollers can be checked at the nearest Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451 or Concierge desks located on the club and suite levels Suites For information on AT&T Stadium luxury suites, please call 817.892.4470, email email@example.com or visit www.dallascowboys.com for the latest suite information. Taxi Service Taxicabs are available at the at the entrance to the West Plaza off of Collins Avenue and Cowboys Way. Taxis are staged at this location for drop off pre-event and pick-up post-event. Television Broadcasts Preseason games will air on selected networks, local or national, depending on the game date. All Cowboys regular season games are controlled by the NFL's national network partners (NBC, CBS, FOX, ESPN and NFL Network). Check local listings for channels and times. Tickets The AT&TStadium Ticket Office is located at Entry A on the northeast side of the stadium, open Monday through Friday, 9 am to 5 pm. Hours are extended to accommodate the needs of specific events. For ticket information, call the AT&T Stadium Ticket Office at (817) 892-5000 or Ticketmaster at 800.745.3000 Ticket Policy We value the enthusiasm of our guests, but ask that all guests exercise good judgment and observe our Code of Conduct. Guests should respect the rights of others by displaying proper behavior and courtesy. All Season Ticket Holders are responsible for their conduct as well as the conduct of their guests and persons using their tickets. Violations, by Season Ticket Holders or anyone, may result in revoked account privileges without reimbursement to the Season Ticket Holder, persons using their tickets and/or the holder of the ticket license at the discretion of the Dallas Cowboys and AT&T Stadium. For more information regarding tickets, you can contact the AT&T Stadium Ticket Office at (817) 892-5000 or via email at firstname.lastname@example.org. Guests are required to possess their ticket, at all times, once they enter the stadium. Guests must show their ticket to any stadium staff member when requested to do so. Failure to produce a valid game day ticket may result in ejection from the stadium.