The experience was overall really good. I always love coming to this venue because it’s small and personal. I used the fast lane pass and thought it was pretty worth it because I didn’t want to get VIP. I probably could’ve gotten pretty close without it as well though. There was the one worker I encounters twice and she was always yelling and screaming at everyone cuz we weren’t doing what she wanted but in reality her instructions weren’t super clear. Even the artist, Vaultboy, heard her screaming and was looking shocked at her for treating fans this way. We were in line to meet the artist on the second encounter with her. I was fairly close to the front and she started out by saying anyone who is buying merch please leave the line. No one leaves so she gets louder and more aggressive and well I’m going to buy merch after I meet the artist so we get out of line following her instructions. Come to find out that getting out of line meant that I wouldn’t get to meet the artist. Like I said he also seemed horrified at this women screaming and yelling and stopped the line so I could get a picture with him because he felt bad. I understand this women needs to be loud so everyone can hear her but the aggressive tone she took was kind of scary and really unnecessary. On the first incident with her she was pulling the fast pass people out of line and people with preferred access came up to her thinking that’s what she was saying. I understand the mixup because it was really loud being as we were outside and we didn’t even know what she said until another worker politely told us that she was pulling out fast lane people. Upon being showed preferred access tickets she gets that aggressive tone that, as you know, I would come to hear again later and says that everyone isn’t listening to her and that we need to be better listeners and that she’s asking for fast lane and not preferred access. It wasn’t just us scared of her, I heard other people in line talking about how unnecessarily rude and aggressive she was being. Aside from this one woman the security was through and all the other employees we met were really nice and helpful. The security even brought a girl at the barricade water when she asked for one because she wasn’t feeling well. This one woman didn’t ruin the experience for me and I definitely will return to the venue but she needs to remember that, although she’s there all the time, it’s a lot of peoples first time there either in a long time or ever and that we don’t know the rules of the venue like she does.