What are the will call rules?
Call the IMS Ticket Office at 317-492-6700, Monday through Friday from 9 a.m. to 5 p.m. ET, and our representative will update the delivery status to hold for Will Call. Your ticket packet will be available at the IMS Ticket Office for pick-up upon your arrival. Once your order has been processed, notification for pickup will be sent to your email address. A valid photo ID is required to pick up your packet. We recommend that you also bring a copy of your notification email as well. The IMS Ticket Office is located in the Administration Building at 4790 West 16th Street, Indianapolis, IN, 46222. This is east of the roundabout at Crawfordsville Road and 16th Street, outside Turn 1 at the track. The parking lot entrance is across the street from the Speedway Gas Station on 16th Street. For your convenience, the IMS Ticket Office is open extended hours during event times as noted on the IMS Ticket Office website page.