Confusion with the infield access...
by Mark on 7/25/23So, a Great event, turned in to an OK event. Due to the HY-VEE track workers, telling people that, if they had tickets, they had automatic access to the infield for the Carrie Underwood and Kenny Chesney Shows...THIS WAS NOT TRUE!!! After spending close to $300.00 a ticket, X's 3. We were told, after the fact. We needed to get a special ribbon to get on the field...ONLY PROBLEM, they mentioned this after we stood in line for 30 minutes to get on the field...then walk down to the entry to the field, only to be pulled out of line while others with CHEAP SEATS got full access to the concert on the field. THAT IS MESSED-UP!!! Then we had to wait for thousands of fans to pass us by in order to get back to our $300.00 a seat reserved seating/with concert access. Why didn't the venue insure those of us that purchased the more expensive tickets get first access to the infield. TOTAL NONSENSE TO BE TREATED THIS WAY!!! THIS REALLY TURNED A GREAT DAY, INTO JUST OK. How can the venue get away with this type of nonsense. Total confusion with the workers VS. the folks letting us on the field!!! We watched this happen over and over. A lot of people were VERY upset about this poor handling of premier ticket purchases. I could have just bought a cheap seat for this treatment, and had access to the infield. No one in our 100 section seating ever mentioned the ribbon, they just kept telling everyone "you have full access to the infield when the shows start"...NOT AT ALL TRUE! Hundreds of us with these $300.00 seats were turned away at the gate that let us onto the field. I'm sure we're not the only upset fan about this poor treatment. HOW DISAPPOINTING TO SPEND THAT AMOUNT OF MONEY ONLY TO BE DENIED ACCESS THAT WE WERE PROMISED VIA THE EXPENSIVE TICKETS. The Race was awesome, the rest needs improvement, the concert access was totally screwed up. Created a bad vibe in the stands. Worst part is this was a special day for our nephew. Who just finished his cancer treatments the week before. This was to celebrate another Iowan beating cancer. He was so disappointed. It took every once of energy for him to just to make the event. Only to be turned away from what we paid for! We of course made the best out of a bad situation and looked for all the good in it, we could find. But You should be aware of the bait and switch tactics. This one issues didn't ruin our day. but it did put a cloud over it.