The Box office does not operate by phone, but you can call the venue for assistance at 617-259-3400 (phone manned on show days only), or email info@citizensbankoperahouse.com for the most immediate response.

When is the box office open?

Monday through Friday 11AM to 6PM (non performance weeks) Open 2 hours prior to matinee on weekends and closes 1/2 hr after curtain. Open 11AM until 1/2 hr after curtain on weekdays.

What payment types are accepted?

Visa, MasterCard, American Express, Cash, Discover

What are the will call rules?

Please pick up tickets 1 hour prior to show. Customers must present photo ID, actual credit card used to purchase tickets and confirmation number.

What are the parking options at Citizens Opera House?

There are many parking garages around The Citizens Bank Opera House in the Downtown Crossing area. Lafayette Parking Garage 1 Avenue de Lafayette (617) 357-1987 Millennium Place Garage at The Ritz-Carlton Boston Common 47 Boylston Street (Self-Park) (617) 574-7252 Avery Street Entrance (Valet) (617) 574-7100 Boston Common Garage Zero Charles Street (617) 954-2098 75 State Street Garage 75 State Street (Entrance on Broad Street) (617) 443-2817

Is there accessible seating?

Accessible seating is sold on Ticketmaster. For Accessible performances including Audio Description, Open Caption, and ASL you can contact the venue at info@citizensbankoperahouse.com for purchasing assistance.

Are children allowed?

All patrons regardless of age must have a ticket. There is no child discount, and no lap sitting! Booster seats are available on a first come first served basis for Child events. Unless otherwise indicated for theater events, infants and children under 4 are not allowed in the theater. Child policies will vary from event to event.

Citizens Opera House Seating Chart

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The map below does not reflect availability. Seating charts reflect the general layout for the venue at this time. For some events, the layout and specific seat locations may vary without notice.

More Seating Charts

Come From Away (Touring)

Les Miserables (Touring)

MJ (Touring)

Mamma Mia! (Touring)

TEDxCambridge