Great event, Below Average Guest Service
by Vegitoboi on 6/19/23Wintrust Arena - ChicagoI think this was the first MMA event here in Chicago since the pandemic. I always like watching MMA events when they come to Chicago. The event started late due to technical difficulties. But, they managed to get all the fights in even if it meant going past their allotted time. What sucked was the venue itself. I had floor seats and we couldn’t climb the stairs in aisles to get to concession stands. We’d have to go out to the lobby and go up the escalator to get to the concession stands. Speaking of concession stands, the staff were fighting among themselves complaining of the speed of getting the food out. Cashiers screaming at the cooks to hurry up and get the food out. My cashier was banging a metal rod on the food warmer. A manager looking woman passed by and asked what was wrong but did nothing to fix the problem and thus the screaming continued. It’s one thing if they don’t know the menu or inventory, but it’s another when you’re fighting front of customers. Maybe they should’ve gotten in to the cage and fought it out.