The Louisville Palace Box Office also serves as the primary box office for the Mercury Ballroom. The Box Office is located to the immediate right of the Louisville Palace Theatre entrance and is open for sales on Mondays & Tuesdays from 12PM to 5PM and Fridays from 12PM to 5:30PM. On show days, the box office will be available at the Mercury Ballroom. It will open 2 hours prior to the show start and close when the headliner takes the stage.

What payment types are accepted?

The Box Office accepts MasterCard, Visa, American Express, Discover and cash.

What are the will call rules?

Tickets can be picked up at the Will Call Window one hour prior to scheduled show time. Customers must have a picture ID, the actual credit card and the confirmation number.

What are the parking options at Mercury Ballroom?

There is The Clay Commons Garage and the Fifth St. garage and after hours parking on the streets.

Is there accessible seating?

For Handicapped Accessible seating, please call (502) 583-4555 #1 from the menu

What are the general rules of Mercury Ballroom?

The Mercury Ballroom is a standing room only general admission house. No cameras/flash photography, audio or video recording is permitted without venue approval. Cell phones can be used for pictures, at the artist discretion. There is no re-entry into the venue and there is no smoking allowed inside.

Are children allowed?

All children regardless of age must have a ticket unless otherwise specified by the shows promoter.

Mercury Ballroom Seating Chart

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The map below does not reflect availability. Seating charts reflect the general layout for the venue at this time. For some events, the layout and specific seat locations may vary without notice.

More Seating Charts

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