I purchased tickets behind home plate for a special game with a Tim Salmon Bobblehead give away and autograph session. We arrived to the stadium at 5:45 pm, stood in line until they opened the gates, and then went directly to the line for autographs. We stood in that line for 2 1/2 hours only to be told at 8:25 pm that Tim Salmon was not signing any more autographs. We never saw the field, the players, or any single part of the game. Nor could we hear what was going on. The people in charge of the autograph session handled (or should I say mishandled) the entire event. We were never told prior to the event (it was not in the promotional materials, on the ticket, or posted any where) that he would only be signing autographs for just an hour. One site stated "Salmon is scheduled to sign autographs in the concourse before the game starting at 6:45 pm". I am pretty sure that did not occur because the line did not start moving until after 7:20 pm, once he threw out the first pitch. Even after the line started moving, it moved very very slowly. No one from the 66ers organization monitored the people in line, making sure people were not taking cuts. No one roped off the line. No one handed out tickets, wrist bands, or stamped hands of the first people in line to ensure we were the ones getting the autographs. I don't understand why the 66ers staff allowed photographs to be taken, why people were allowed to visit with him, or why any staff member didn't try to move things along so everyone who wanted an autograph could get one? I feel they should have promoted the event stating that only the first 100 fans would get autographs and given them something when they entered the ballgame to designate that. It would have prevented the rest of us from wasting our time standing in line, hoping to get the autograph.Once we were informed Tim Salmon would not be signing any more autographs, someone went around trying to hand out tickets to another 66ers game. Many people including myself, who do not live in San Bernardino, had no interest in returning for another game as and we had made a special trip just for the autograph. We asked for a refund and were told to go to the front of the stadium if we wanted to request our money back. We spoke with someone named Ryan who was rude and condescending. He stated "the ticket was for the ballgame not the autograph". He did not return our money or provide any type of customer service. We won't be back!