Directions:

From Charleston
- Take I-64 west to Exit #11 (Hal Greer Blvd.)
- Turn right onto Hal Greer Blvd. -Follow to 3rd Avenue
- Turn left onto 3rd Avenue
- Go eight blocks to 3rd Avenue & 8th Street


From Ohio
- Take US-52 East
- US-52 East becomes OH-7 N
- OH-7 N becomes 152 S
- 152 S becomes OH 527 S
- Turn left onto US 60 E (5th Avenue)
- Turn left onto 8th Street and follow to 3rd Avenue


From Kentucky
- Take I-64 E to Exit #11 (Hal Greer Blvd.)
- Turn left onto Hal Greer Blvd. – Follow to 3rd Avenue
- Turn left onto 3rd Avenue
- Go eight blocks to 3rd Avenue & 8th Street

Parking:

New parking garages next to the arena are open. 800 + parking spaces are available.

Box Office Numbers:

(304) 696-4400.

Box Office Hours:

The Box Office hours are:
Monday - Friday 10:00AM to 5:00PM
Saturday Subject to event needs
Day of event 10:00AM to 8:30PM

Types of Payment Accepted:

The box office accepts cash, Visa, MasterCard, Discover Card, certified checks, or money orders.

Will Call:

Customers can pick up their tickets after 5:00PM on the day of the event at the Will Call Booth, located in the Main Lobby. Customers must have the actual credit card, picture I.D., and confirmation number.

Accessible Seating:

Handicapped accessible seating is available for all events. These tickets can be purchased at all Ticketmaster Ticket Centers, through the Charge-by-Phone network, at the Box Office, or via Ticketmaster Online. Special seating for the visually impaired or the hearing impaired, if available, can be purchased through the Box Office only.

General Rules:

Carmeras are NOT permitted - NO VIDEO! Recording devices are NOT permitted.

Children Rules:

Ages vary by event. Please check for specific information within each event. For any questions, please contact the box office.

Miscellaneous:

ATM:
Big Sandy Superstore Arena has teamed up with Fifth Third Bank to offer a Jeanie ATM 24/7 on the plaza in front of the Arena for the convenience of patrons and guests.