Heat ticketExchange

Waterfront Theatre at American Airlines Arena

Heat Website

Directions:

Directional signs are located on:
* Northbound - I-95
* Southbound - I-95
* Eastbound - SR 836
* Westbound - I-395

From the North:
Take I-95 South to NW 8th Street. Travel south to NW 5th Street and turn left. Follow the signs to American Airlines Arena.

From the South:
Take I-95 North to NW 2nd Street. Head north to NW 5th Street and make a right. Follow the signs to American Airlines Arena.

From Eastbound on SR 836 (Dolphin Expressway):
Exit at NE 2nd Avenue. Head South to NE 8th St and make a left. Follow the signs to the American Airlines Arena.

From Westbound on MacArthur Causeway (I-395):
Exit at Biscayne Blvd. Go south to NE 8th Street and turn left. Follow the signs to American Airlines Arena.

From Southbound Biscayne Blvd (US1):
Turn left at NE 8th Street and follow the signs to the American Airlines Arena.

From Northbound Biscayne Blvd (US1):
Turn right on Port Boulevard and follow the signs.

Parking:

Location:

HEAT GAMES
On-site Self Parking (NOT available for Heat games)
Valet Parking: $45-$50
off-site various locations

Family Shows/Concerts
On-site Self Parking $15.00 - $25.00
Valet parking = $25.00 - $40.00
off-site various locations

Public Transportation:

**Inbound**
Metrorail to the Government Center station. Transfer to the People Mover, which has a 2-car express service to the Freedom Tower station.

**Outbound**
Take the 2-car express People Mover from the Freedom Tower station to the Government Center and then take the Metrorail.

Box Office Numbers:

(786) 777-1250 Box Office
(786) 777-DUNK Group Sales
(305) 577-HEAT Miami Heat

Box Office Hours:

10:00am-5:00pm Monday-Friday
(open for weekday on sales)

Types of Payment Accepted:

Cash, Visa, MasterCard, Discover, American Express

Will Call:

**GENERAL EVENTS**

Location: North side of the building (8th Street) near Gate 3

Opens: 90 minutes prior to event

Customer must present the actual credit card used for the purchase, a photo ID and Ticketmaster confirmation number in order to receive tickets.

**MIAMI HEAT**

Location: By Gate 3

Opens:
4:00pm for Weekday Games
10:00am for 12noon games on Saturday and Sunday
3 hours prior for all other game times

Customer must present the actual credit card used for the purchase, a photo ID and Ticketmaster account confirmation number in order to receive tickets.

Accessible Seating:

This is an accessible venue.

General Rules:

Items NOT Allowed:
- Bags, backpacks, briefcases, duffle bags
- Banners
- Outside food or beverage
- Bottles, cans and coolers
- Professional cameras
- Cameras with detachable lens and/or magnified zoom capabilities
- Video or audio devices
- Fireworks
- Illegal substances
- Laser pointers
- Whistles, horns or other noise makers
- Weapons of any kind

* Management reserves the right to restrict any article not specifically listed above. Management or Security personnel may request to inspect any bag or purse, entering into the Arena.

Items Allowed: contact venue

Smoking Policy: Smoking is NOT permitted in the building. There are designated smoking areas.

Dress Code: Shoes and shirts are required for all events.

Children Rules:

Ages 0-1 admitted free on ticket holder's lap. If chlid has celebrated their 2nd birthday, they MUST have a ticket to enter.

**MIAMI HEAT**
Children under the age of 2 are admitted free of charge. Children under 2 years of age are not guaranteed a seat and may be required to sit on the lap of a ticketed accompanying adult. Children 2 and over must have a valid ticket to attend a Miami HEAT game at the AmericanAirlines Arena.

Miscellaneous:

ENTRY & EXIT POLICY FOR MIAMI HEAT:
The American Airlines Arena enforces a "No Re-Entry Policy." Guests may not exit the building and return without presenting the Ticket Taker with a valid, unused ticket.

MEET/GET CLOSE TO MIAMI HEAT PLAYERS:
The Miami HEAT has a HOME game promotion known as "Get Close to the HEAT." It allows fans with valid tickets to a HEAT home game to watch their favorite players warm-up prior to the start of the game. "Get Close to the HEAT" takes place from the time doors open to the general public until the end of the 15-minute shoot-around.

MIAMI HEAT GENERAL PUBLIC ENTRY:
In general, the doors open to public (1) hour prior to the printed Tip-Off time. (Example: Doors will open to the general public at 6:30 p.m., for games with a scheduled tip-off of 7:30 p.m., unless otherwise posted.)

BREAK/STOP IN PLAY INFORMATION FOR MIAMI HEAT:
As a courtesy to all our fans, guests seated in the lower bowl will be asked to wait at the top of the seating entrance, until there is a break in play. A break in play is indicated by an official's whistle. When the ball is not in play, the usher will signal to fans that it is the appropriate time for them to continue to their seats.

400GA TICKETS FOR THE MIAMI HEAT:
400GA tickets refer to the "General Admission" and Standing Room Only (SRO) platforms located on the 400 level. Guests with a 400 GA ticket gain entrance into the AmericanAirlines and are directed to either the East SRO platform (accessible via Sections 411-414; 417-420) if ticket is printed with an "E"or the West SRO platform (accessible via Sections 401-404; 407-410) if ticket is printed with a "W". The Standing platforms are located at the final row of the 400 (or balcony) level.