Directions:

DRIVING DIRECTIONS TO PAETEC PARK
From the East
1. Take I-90 WEST toward Buffalo
2. Take exit #45 onto I-490 WEST toward Rochester
3. Take exit #14 toward Plymouth Ave/Broad St
5. Turn left on West Broad St RT-31
6. Bear right to follow RT-31
7. Turn right on Smith St.
8. Arrive at PAETEC Park


From the West
1. Take I-90 EAST toward Rochester
2. Take exit #47 onto I-490 EAST toward Rochester/Leroy
3. Take exit #12/Brown St onto Allen St toward Broad St.
4. Allen St becomes Platt St.
5. Turn left on Oak St.
6. Arrive at PAETEC Park

Box Office Numbers:

(585) 454-5425

Box Office Hours:

Ticketing

The Paetec Park Box Office is open Monday -Saturday, 10 AM - 5:30 PM. Saturday 10am - 2pm. All accessible ticketing needs should be made through the Paetec Park Box Office.
Tickets can be purchased in person or by phone at 585 232 1900, or online at Ticketmaster.com.

Types of Payment Accepted:

CASH, CHECK, MC, VISA, DISCOVER & AMEX

Will Call:

Will Call Policy

Tickets may be picked up ( with photo ID)at the Will Call window located at the North Box Office building. The Will Call window will be open at least 2 hours prior to events.

Accessible Seating:

Guest with Accessible needs

The staff and management of Paetec Park welcome members of the Special needs community to Paetec Park, a state-of-the-art sports and entertainment facility. We are constantly striving to improve our accessibility services at Paetec Park. Please feel free to contact the ADA Coordinator with any comments, questions, and suggestions.

ADA Coordinator: 585-454-5425
Paetec Park, 460 Oak Street, Rochester, NY 14608

Wheelchair Seating

The Stadium contains many seats for wheel chairs as well as seats for companions. Wheelchair accommodations are available within each price level with wheelchair access in designated restrooms, concession stands and other points throughout the venue.

General Rules:

Alcoholic Beverages

Persons under 21 years of age are not permitted to purchase or consume alcoholic beverages. Paetec Park reserves the right to refuse service to anyone who is unable to produce an acceptable form of identification or who appears to be intoxicated.
Paetec Park is dedicated to providing a safe and enjoyable experience for all of our guests. The sale, consumption, service, and availability of alcohol may be restricted by the management of PAETEC Park in its sole discretion, and is subject to compliance with all applicable governmental statutes, ordinances, and regulations.

Within the Stadium, the sale of beer is limited to two per customer, per purchase. The sale of alcohol may be stopped by stadium concessionaire at any time during events. If you choose to drink, please do so responsibly.

Attire

All visitors to Paetec Park are required to wear shoes and shirts at all times. Some language, gestures, and suggestive art on apparel may also be considered inappropriate. Paetec Park reserves the right to address these issues with all guests. Your cooperation is appreciated.

Banners

Banners may be brought into the Stadium and are encouraged provided they are not offensive, in poor taste, or commercial in nature. Banners may be draped or hung from the rail on the lower bowl, as long as they do not obstruct the view of any guests, Stadium signage, or present any safety hazard. Paetec Park reserves the right to remove any banner which it deems offensive in nature.

Cameras/Video Equipment

Professional cameras or equipment, as defined by detachable lenses, are not allowed to be brought into the venue unless user has the appropriate working media credential. Unauthorized filming, video or audio taping, recording, and all other depictions of PAETEC Park and/or events are strictly prohibited. The sale of photographs depicting the stadium or players are strictly prohibited. Violaters will be prosecuted.

Concessions

Paetec Park offers Thirty-two points of sale within five permanent Stadium concession stands and also offers food and drink at various mobile concession kiosks. In addition, concessions will be available via vendors walking the stands. Concession stands are operated by Delaware North Sportservice. Hours of operation for concession vary based on length and type of event.

Emergency Phone Calls

Please report all emergencies to the nearest Safety & Security Officer.

Emergency Evacuation

In the event of an emergency situation where the Stadium would need to be evacuated, instructions will be announced via the public address system and stadium staff will assist you in exiting the venue safely. If such circumstances arise, please remain calm, use common sense and follow any instructions as they are announced.

Fan Behavior

Fans violating local, state or federal laws, behavior deemed objectionable by Paetec Park staff, or any behavior that infringes upon other fans’ ability to enjoy the game will be asked to cease such behavior and my be ejected or arrested.
Flags and Flag Pole Policy

Flags are permitted provided they are not commercial, offensive, or in poor taste. Flags may not obstruct the view of any guests, Stadium signage or present any safety hazards. For safety reasons flag poles of any kind will not be permitted.

First Aid Station

Paetec Park offers a First Aid Station on the main concourse, conveniently located at the North East corner of the venue adjacent to the Snake Bites concession stand. If immediate first aid is needed, ask any Paetec Park employee for assistance.

Field Access Policy

Stadium guests are not permitted access to the playing field at any time. Anyone entering the field without proper credentials is subject to removal from the Stadium and arrest.

Miscellaneous:

Services

Paetec Park Guest Services desk is located on the North East main concourse by the First Aid room. Guest Services will answer any of your questions and assist with any problems once you have arrived at the facility.

Elevator

An elevator for guests with disabilities and for guests traveling to the press box, suite level or 300 level located behind section 111 on the Main South Concourse.

Service Animals

Service animals are permitted in Paetec Park. Contact our ADA Coordinator if any special requirements are needed.

Handout / Vending Policy

Guests are not allowed to hand out promotional or advertisement brochures, flyers, or any other collateral material to other guests while on the property of Paetec Park, including parking lots, without prior written approval from Paetec Park. No vendor is permitted to sell merchandise or food/drink of any kind while on the property of Paetec Park without prior written approval from Paetec Park.

Horns / Drums / Instruments

Paetec Park does allow horns, drums and other musical instruments providing they are not a safety hazard to guests and do not block the view of others. Drum sticks must be of the “mallet” kind.

Lost and Found

During an event any items found should be turned into guest services. After a game or event has concluded, lost and found items are transferred to the Security Office, which can be reached during normal business hours at 585 454 5425 .

Lost Children

In the event your child is lost, notify the nearest Safety & Security Officer immediately.

Parking Policy

Paetec Park parking lots will open 2 hours prior to kickoff. For more information on obtaining parking passes, please contact Paetec Park at 585 454 5425. There is normally a $5 charge per day for parking for all Stadium events.

Pets

Pets are not allowed at PAETEC Park. Guide dogs and seeing-eye dogs are the exception - they are allowed at PAETEC Park.

Projectiles

The throwing of any projectiles in seating areas, ramps, stairwells, or any other areas is prohibited.

Re-Entry Policy

For most events, ticketed spectators will not be allowed to re-enter the stadium once they leave. Fans are advised to ask gate supervisors prior to leaving the gates.

Restricted Items

Personal food and beverage items, coolers, banners, helium balloons, and sound emitting, non-electronic (air horns, whistles, noisemakers) or electronic devices are not permitted and must remain outside Paetec Park as well as weapons of any type and laser light pointers.

Smoking

Paetec Park is a smoke-free building inside the seating bowl. Designated smoking areas are available in the North and West concourse areas and in the walkway behind the 300 level. This guideline is meant to preserve the safety and health of all our guests. Your cooperation is appreciated.

Tailgating Policy

Pre-game tailgating is permitted as long as it is conducted in a safe and respectful manner. Fans are asked to dispose of all trash in units located throughout the parking lot.

Umbrellas

Umbrellas may not be brought into the Stadium. In the event of inclement weather, guests are encouraged to bring appropriate apparel such as raincoats, pullovers or ponchos.