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What are the will call rules?
Pick up tickets one hour prior to show. Customer must present the actual credit card used to place the order, the confirmation number and a photo ID.
What are the parking options at Conference Center at Turning Stone Resort Casino?
Ample parking is available in the resort surface parking lots and the four-level parking garage adjacent to the Event Center. No fee for regular parking; there is a shuttle provided for lots farther out. Valet parking is available for $6 at The Tower/Hotel and Lodge entrance. Valet parking is complimentary for registered guests of The Tower, Hotel and Lodge.
Is there accessible seating?
Accessible seats are available, and are available for online purchase through Ticketmaster.com. If you are in need of assistance with your ticket purchase please contact a Turning Stone representative at 877.833.SHOW.
What are the general rules of Conference Center at Turning Stone Resort Casino?
All of our guests are welcome to attend shows regardless of vaccination status. Please note that venue protocols and event requirements are subject to change, so be sure to check back for the latest information.
Are children allowed?
Children are permitted in both the Event Center, Showroom, and Conference Center except for Comedy Acts or other performances noted as 18 and over. The price of the child's ticket is the same as an adult ticket. Children under the age of 18 are not allowed on the gaming floor. Comedy Acts in the Showroom and Event Center are for Mature Audiences only- no one under 18 will be admitted. ID may be required.