Venue disappointment
by Cookie on 12/5/22Lila Cockrell Theatre - San AntonioBought three tickets at full price for the Nov 27, 2022 Quenedit Nutcracker performance at the Lila Cockrell Theatre. Enjoyed the first half of the performance, however, as the first half ended and intermission started the power went out in the theatre. Maintenance personnel were not able to fix the problem, therefore, the second half of the Nutcracker could not be performed. After waiting in the theatre for approximately one hour, the maintenance personnel advised that they could not resolve the electrical problem and instructed the entire audience to leave, and did not offer any compensation or refund information for failure to complete Nutcracker performance which we all paid for. The Lila Cockrell owes people who purchased tickets a refund for not providing the complete performance that was paid for--we didn't pay for "half" a Nutcracker show! Disappointed! San Antonio can do better!