Thank you for purchasing a VIP package powered by Sofar Sounds. Here's what you need to know: You'll receive an email from vip@sofar.com 48 hours before the event with instructions for redeeming your VIP package. VIP activities may occur up to 3-4 hours before the show, please plan accordingly. The original purchaser must show their ID at VIP check-in to redeem the package elements. All attendees need both a show ticket and a VIP package to attend VIP programming. No parental escorts without their own package allowed. VIP merchandise must be picked up during check-in at the show unless otherwise communicated. Sofar Sounds reserves the right to cancel packages for any reason. VIP elements are non-transferable and not valid if resold. Communication about your purchase may be sent via SMS to the provided phone number. For any questions, contact Sofar Sound's friendly Fan Experience team at vip@sofar.com. This offer is non-transferable and not valid if purchased through fan-to-fan resale. If you have questions regarding your purchase, contact the VIP provider, or Ticketmaster Fan Support via My Account or email at vip.tickets@ticketmaster.com.