*All package elements will be rendered invalid if resold. Name changes will only be issued at the sole discretion of Insiders. Package customers will receive an email no later than (3) days prior to show date with VIP details. Information will be sent to the e-mail address provided at the time of purchase. All packages and package contents are non-transferable; no refunds or exchanges; all sales are final. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for individual contact requirements. Insiders, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. VIP merchandise items will be shipped. The laminate included in the package does not gain or authorize access into the venue (without ticket), VIP or any backstage areas. If you have any questions regarding your VIP package elements, please email airsupply@insidersexperiences.com. This offer is not valid if tickets are purchased through fan-to-fan resale. If you have any questions regarding the ticket portion of your purchase, contact Fan Support or email us at vip.tickets@ticketmaster.com.