To order tickets by phone, please call Ticketmaster National Sales at 1-800-745-3000.
Skip to main content

TICKET EXCHANGE POLICY DISCLAIMERS

1. Policy is valid solely for performances of THE LION KING, ALADDIN, and FROZEN in New York City.

2. Tickets may be exchanged solely for different performances of originally purchased production.

3. Exchanges must be made no later than two hours prior to start of originally-ticketed performance.

4. A $15 per ticket fee applies. Exchange may be subject to additional fees if expedited delivery is requested.

5. Fee will be waived within 24 hours of original purchase.

6. Tickets may be exchanged for any other single performance on sale at time of exchange, subject to blackout dates and other restrictions. Exchanges may not be made for same performance.

7. Exchanges will only be made through original point of purchase:

a. For tickets purchased via Ticketmaster, contact Ticketmaster Customer Service for phone or on-line orders.
b. For tickets purchased at the Box Office, please visit the applicable theatre Box Office with the original tickets and receipt.
c. For group sales, exchanges can only be made through the original Agent that transacted the sale. Group minimums still apply for any performance in which the tickets are used.
d. Tickets purchased via 3rd party providers are subject to their exchange policies.

8. Exchanges will be valued at original face value of the ticket purchased. Additional payments apply if choosing a performance or section that costs more than the original or if exchanges are from an originally-discounted ticket into a performance with no discounted tickets available.

9. Guests may receive partial refunds if the face value of the original ticket is higher than the face value of the new ticket. Refunds are not otherwise allowed.

10. New special offers may not be applied to exchanged tickets.

11. Exchanges may not be made to change the number of tickets.

12. Complimentary tickets and resold tickets are not eligible for exchange.

13. Other restrictions may apply. Exchange policy may change or be revoked without notice.
By continuing past this page, you agree to our Terms of Use.

© 1999-2019 Ticketmaster. All rights reserved.