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EXCHANGE AND REFUND POLICY

These policies are valid solely for performances of THE LION KING and ALADDIN in New York City. There is currently no fee for exchanges or refunds. These policies may change or be revoked without notice. Other restrictions may apply.

Refunds are available for tickets purchased through Ticketmaster, Broadway Direct, Disney on Broadway Group Sales, Broadway Direct Group Sales or the venue Box Offices. Other approved channels may exist; contact DTG.GuestServices@Disney.com to confirm the status of other channels. Refund requests made prior to the performance date should be submitted via our request form. Refund requests made on the date of the performance require a phone call to the venue box office. Requestors must be ready to provide their Ticketmaster account number, details of the ticket purchase, and proof of identity with a photo or scan of a piece of mail. Refunds are limited to 9 tickets per 90-day period.

Exchanges may be made for different performances of originally purchased production. Exchanges must be made no later than two hours prior to start of originally-ticketed performance. Tickets may be exchanged for any other single performance on sale at time of exchange, subject to blackout dates and other restrictions. Exchanges will be made through original point of purchase. For group sales, exchanges can only be made through the original Agent. Tickets purchased via 3rd party providers are subject to their exchange policies. Exchanges are made at original face value of the ticket purchased. Additional payments apply if choosing a performance or section that costs more than the original or if exchanges are from an originally-discounted ticket into a performance with no discounted tickets available. Guests may receive partial refunds if the face value of the original ticket is higher than the face value of the new ticket. New special offers may not be applied to exchanged tickets. Complimentary tickets and resold tickets are not eligible for exchange.
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