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Ticketmaster Fan Guarantee

  • We sell official tickets straight from the artists, teams, and venues. “Verified” tickets are 100% guaranteed to be real. *
  • We ensure that when you buy “Verified” tickets from fans and other sellers in our fan-to-fan resale marketplace, you won’t get someone's old ticket. We will reissue a new one just for you. *
  • We give you three days to change your mind. All tickets for participating venues and teams are fully refundable for 72 hours after purchase, up until one week before the event.*
  • We'll exchange your tickets if you find better ones. Get a refund on your original purchase when you buy new tickets from us of equal or higher price for participating venues and teams, up until one week before the event.*
  • We'll refund your money if an event is canceled. Get automatic refunds for canceled events - and upon request if an event is rescheduled and you can't make it.*
  • We let you know exactly where you're buying tickets. You'll always be informed if we send you to a partner site for more ticket buying options.
  • We're here for you when you need us. Contact us anytime with questions or problems, our fan support team is here to ensure you have an incredible experience.

*Certain exceptions apply.

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