To order tickets by phone, please call Ticketmaster National Sales at 1-800-745-3000.
Skip to main content

Exchanges & Upgrades

Did you purchase tickets, and now see better seats available? We can help! If you see seats you prefer that are the same price or higher for your event, just give us a call at 800-653-8000 to exchange the ones you have. One exchange per person, per event. Note: Not all events allow exchanges and a per ticket exchange fee may apply.

A few things to note - we are unable to exchange tickets if any of the following applies:

  • Event is less than 24 hours away
  • Tickets are Resale tickets, VIP, Platinum, and other premium tickets
  • Tickets purchased with additional items or bundled products, such as merchandise
  • Tickets that are later discounted
  • Exchanges for tickets of lesser price are not allowed

Event Ticket Insurance Refunds

  1. If you purchased Ticket Insurance, you must file a claim online at or contact Allianz Global Assistance claims office at (800) 334-7525
  2. All documents and information required for your claim can be found on your claim filing confirmation. Allianz Global Assistance representatives are available 24/7 if you need assistance.

If you cannot exchange your tickets, you may be able to sell them

Look for the SELL button located in your ticket order within your account to see if resale is available. Click here for more information on how to sell your tickets.

Can I exchange tickets for The Lion King or Aladdin in New York City?

If you can't make it on the date you purchased tickets for, you may be able to exchange your tickets for a different day. Learn more about this exchange policy here.

If the event is close and you can't make it, we'll do everything we can to help, just Contact Us!

By continuing past this page, you agree to our Terms of Use.

© 1999-2020 Ticketmaster. All rights reserved.