Find My Tickets
With so many options to get in to your next event, Ticketmaster makes it easy for you to find and manage all your tickets in one place.
Depending on the event and the ticket delivery selected at checkout, there may be a few options to access your tickets. To get started, you'll want to visit My Account and locate your order to see which delivery option was chosen. Need a tip for what to look for? Click here for a quick example.
Below, we've included a guide with more information and some tips when heading out to your next event.
A few things to note:
Fan-to-fan resale tickets may take up to 24 hours for your order to appear in your account.
Change Your Delivery Method
Delivery changes may be available for your event. However, delivery method changes may not be made for fan-to-fan resale tickets. You can click here for more information on how to change your delivery method.
|Electronic Tickets - This may also show as eTickets||An electronic ticket (eTicket) can be a Mobile Entry, or Print-at-Home ticket. Your tickets will be located in your account and will be available for you before the event. Visit My Account to locate your Electronic/eTicket type.|
|Mobile Entry (Go Mobile)||Mobile Entry is the easiest and safest way to access tickets to your events. When your event is Mobile only, or you selected Mobile Entry at checkout - your mobile phone is your ticket. Your tickets will not be available for print or emailed to you.
Please note: Mobile Entry is not available for all events. Please refer to your ticket order in your account. Download our app to manage your tickets - all in one place! Available in the US and Canada only.
|Print-at-Home||To print your tickets, use the browser on your desktop, laptop or mobile device and login to your Ticketmaster account. Then, locate the order for your event and print your tickets. Please note: tickets may not be printed from our app.
For online orders: When your tickets are ready to print, click the "View Tickets" button on the Order Detail page of your account. See an example here.
For orders placed over the phone: Your tickets will be sent to the email used at the time of purchase as a PDF attachment.
When you select to Print-at-Home, make sure you have your tickets handy before you head out to your next event.
|US Mail||Get your tickets within 10-14 days. Please note, US mail delivery may take longer if there is a delivery delay on your event. If you haven't received your tickets two days (48 hours) before your event, please Contact Fan Support.|
|Will Call||Tickets held at Will Call can only be retrieved by the cardholder with the original credit card of purchase and a valid photo ID with signature such as a state ID, driver's license or passport.|
|UPS||Get your tickets delivered via UPS. Choose 2-day or 3-day shipping. Please note, delivery to PO Box or APO/FPO addresses is not available at this time. When you use UPS delivery, your tickets will not be emailed to you. (Available in the U.S. only)|
|Ticket Transfer||If you receive your tickets through our "Ticket Transfer" feature, you'll receive an email with instructions to accept your tickets. From your desktop, laptop or mobile phone, click on the "Accept Tickets" button and login to your Ticketmaster account. Or, if you don't have a Ticketmaster account, you can create a new one to accept your tickets.
Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets.
We always suggest practicing safe ticket shopping and management. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. If the tickets were obtained fraudulently by the person transferring them, they may be canceled at any time.
|Delivery Delay||Some performers, teams, and venues release their tickets with a delivery delay. A delivery delay is used to prevent tickets from being accessed until we can confirm everyone has adhered to the event ticket limit and didn't use unfair ticket technology to buy in bulk. In other words, we want to make sure no one has ordered more than their fair share of tickets and the process is fair.
Delivery information is provided within your purchase confirmation email, on your order in My Account, or on the event page. If you haven't received your tickets two days (48 hours) before the event, please Contact Fan Support so we may assist.
Have additional questions? We're here to help - Contact Fan Support.