COVID-19 RESOURCES
Live events may look a little different than what we’re used to, but we truly believe that the electric feeling of excitement and connection will always remain. We put this page together to let you know what to expect as we work closely with venues everywhere to help make it a safer experience for all.
Pictured: Mads Langer
If an event is canceled, you'll get a refund. We're also working with Event Organizers to help make sure you have options if an event is postponed or rescheduled.
When things change, we've got you covered.
We’re focused on providing peace of mind through flexible ticketing options, so you can adapt to plans or circumstances changing in real time.
If plans change, you can easily sell your tickets via our secure resale marketplace to most events with access to millions of other fans.
In case you can't make an event, Allianz Ticket Insurance offers an added layer of protection. Learn more.
Let's help keep each other safe.
We’re encouraging venues everywhere to adopt social distancing and sanitization measures to help keep fans and staff as safe as possible. As venues start opening up again, an event's status may change due to developing safety policies, but we'll keep you posted if that's the case.
Please Note: Each venue determines their own guidelines according to local safety regulations, so be sure to check the venue site for more detailed info before going to an event.
Your phone is your ticket, so it never has to change hands when you enter a venue or transfer tickets, helping maintain social distancing from the start.
We've rolled out a variety of features to help venues moderate capacity, including socially distanced seating maps and grouped ticketing packages.
Here are some of the safety precautions venues are taking, which you may encounter when attending an event.
Mask Required
The venue is requiring fans to wear a mask during the event in public areas (specifics will vary).
Clean Venue
Indicates a comprehensive venue safety plan, where steps to sanitize surfaces throughout have been taken before, during and after the event.
Social Distancing
From grouped seating to in-venue boundaries, the recommended six feet of distance will be reinforced throughout the experience for a safe distanced event.
Temperature Checks
Fans will be asked to submit to contactless temperature checks before entering the venue.
Timed Entry
In order to promote social distancing and reduce exposure, fans will enter the venue at designated entry times.
Drive-In Only
The event will take place as a drive-in experience and fans will be asked to stay inside or close to their vehicle throughout the event.
Hand Sanitizer Stations
Fans can access various hand sanitizing stations that will be located throughout the venue.
Discover and shop for tickets to events as they go live.
From socially-distanced games to drive-in concerts, Event Organizers are finding creative ways to bring people back together again safely. Find the live events you missed the most, happening near you soon.
Favorite the artists and teams you wouldn’t miss for the world and get a heads up when tickets become available again at a venue near you.
Discover Events
Keep track of all the latest news in live.
We’ll be regularly posting here about what to know before you go, how other fans are feeling, our favorite moments and more.
Answers to the most pressing fan questions.
If an event is canceled, no action is required to obtain a refund; we will issue a refund to the original method of payment used at time of purchase, once funds are received from the Event Organizer (exceptions include MLB games and the US Open).* In some instances, the Event Organizer may give you the option to request a refund, or the option to choose between a refund or a credit. If that is the case, we will notify you of those options. Please see our Purchase Policy for details.
*Special rules apply to certain kinds of tickets (including transfer tickets and tickets you purchased but then resold). Please see our Purchase Policy for details.
If an event has been postponed, it means the Event Organizer is still working to determine whether the event will be rescheduled or canceled; in the meantime, your tickets (including any updates or add-ons, such as parking) are still valid and no further action is required. When the Event Organizer cancels or reschedules the event, we’ll notify you of the new status and explain your options. Also, in some instances, the Event Organizer may give you the option to request a refund, or the option to choose between a refund or a credit. If that is the case, we will notify you of those options. Please note that any refund and/or credit policies are determined on an event-by-event basis by the Event Organizers, and may be subject to limitations set by the Event Organizer. Please see our Purchase Policy for details.
If an event is rescheduled or moved, your tickets (including any upgrades or add-ons, such as parking) are still valid for the new date and no further action is required. In some instances, the Event Organizer may give you the option to request a refund, or the option to choose between a refund or a credit. If that is the case, we will notify you of those options. Please note that any refund and/or credit policies are determined on an event-by-event basis by the Event Organizers, and may be subject to limitations set by the Event Organizer. Please see our Purchase Policy for details.
If the Event Organizer changes the status of an event, we will send you a notification. For the most up-to-date information regarding schedule changes and any credit and/or refund options, please sign into your online account, then select your event. You can also find a comprehensive list of events with status and scheduling changes on our Event Status Update page.
Timing may vary. We will process your refund once funds have been approved by, and received from, the Event Organizer, which is usually completed within 30 days.
Each venue determines their own guidelines according to local safety regulations, so check the venue site for more detailed info before going to an event.
Visit our blog for more info or to find answers for other commonly asked questions, visit our Help Center.
Visit our blog for more info or to find answers for other commonly asked questions, visit our help center.
