The event and the performers were great!!! They provided a true praise and worship experience!! However, there were a few issues with the event center. A few hours before the event I received an email from the arena stating there was a glitch in the ticketing system which caused issue with reserved seating but I could come to will call for new seating. Upon arriving at will call and discussing the issue with the agent, I was provided a plain envelope which simply showed the number of tickets I ordered and had a concession credit. I further explained that I paid for reserved seats and not GA. The agent then returned with new printed tickets, not until I entered the venue did I realize they were for the original seats purchased and not the new assignment. As I proceeded to find my seats, I had to ask 3 ushers how to get there. One told me to sit anywhere because they made all seats GA, the other directed me to the wrong side of the venue. Finally when I made it to the correct seating area, there were people in my seats. A manager on the floor, who was already overwhelmed with disgruntled concert goers, basically told to me to find somewhere to sit as she would come back during a pause in the show and provided additional concession vouchers. Due to the system, issue everything was very unorganized in the reserved seating area. My friend and I finally ended up sitting in the GA section. It’s disappointing that I paid for a certain ticket and that the venue was unable to accommodate and properly check for tickets after the issues in their system occurred. It seemed that they did not have any ushers or security dedicated to the issue.