Please note: You will be contacted via email approximately one (1) week prior to show date with details about your package elements. Package elements are NON-REFUNDABLE and NON-TRANSFERABLE. NO REFUNDS will be given under any circumstances. NO NAME CHANGES will be permitted. The "All That Echoes" & "Closer" packages are WILL-CALL ONLY. All ticket delivery methods allowed for NY venues. Non-ticket package elements will be subject to the non-transferable restrictions listed above. "All that Echoes" package holders and all members of your party, must be in attendance at time of pick-up and enter the venue together. Will-call tickets may only be picked up at the venue the evening of the event by the original package purchaser, valid ID required. At packager's discretion, exclusive merchandise item will either be shipped directly to the address provided at purchase (alternate shipping addresses are not permitted) or available for pick-up the night of the show. If shipped, delivery of merchandise could occur after the event date. Merchandise is not needed for entry to the show. Collectible laminate is commemorative only and does not gain or authorize access into the venue or backstage areas. Offer is limited to US and Canadian Addresses only. Packager is unable to ship outside of the US, Canada or to PO boxes.