Please note that you will be contacted via email approximately one (1) week prior to the show date with instructions for your package elements. Package elements are NON-REFUNDABLE and NON-TRANSFERRABLE. NO REFUNDS will be given under any circumstances. NO NAME CHANGES will be permitted. At packager's discretion, exclusive merchandise item will either be shipped directly to the address provided at purchase (alternate shipping addresses are not permitted) or available for pick-up the night of the show. If shipped, delivery of merchandise could occur after the event date. Merchandise is not needed for entry to the show. Collectible laminate is commemorative only and does not gain or authorize access into the venue or backstage areas. Offer is limited to US and Canadian shipping addresses only. Packager is unable to ship outside of the US, Canada or to PO boxes. For questions related to your package elements please email slocustomerservice@slotix.com.