Ticketmaster Paperless Ticketing
using a credit card
online or by phone.
to purchase your tickets and
a valid government issued
photo ID to the venue.
with your guest, present
your ID and swipe your
credit card for entry.
Paperless Consumer FAQs
Paperless ticketing is an alternative delivery method to Ticketfast, Mail, UPS, Will Call or In Store Pick Up. Instead of receiving your tickets ahead of the event, the credit card used to make the purchase will serve as your ticket. All you need to attend the show is the credit card you used to purchase the ticket and a valid, government-issued ID (such as a driver's license, state ID or passport).
The event provider (promoter, artist and/or venue) has elected to employ Ticketmaster's paperless ticketing in an effort to best ensure that fans can purchase tickets at the price they initially set for the event. Paperless tickets have already been used successfully at some of the largest venues throughout the world, by many of the most popular artists. Fans have unanimously enjoyed the added ease and convenience of their experience.
When you arrive at the venue, just go directly to the gate and present the credit card you used to purchase the tickets along with your government-issued ID to the ticket attendant. They will scan your credit card to validate your order and present a seat locator slip for each ticket ordered. Since all the seats from the purchase are assigned to a single credit card, your entire party must be present to enter the venue.
Not at all. If you have your credit card and government-issued ID ready to go, entry is just as fast or even faster if there are several people in your group.
Once your credit card is scanned and validated, a seat locator slip will be printed for each seat purchased in your order.
The seat locator slip you receive upon entry to the venue comes with a barcode for each seat. This barcode can then be scanned at any other access control points inside the venue, such as a suite, club seating section or by another usher who needs to re-scan tickets.
No. Virtual credit cards will not work, since you will need to present your physical credit card at entry to your event.
No gift cards will be accepted as a method of payment for a paperless event. This includes Ticketmaster gift cards and any variation of Visa, MasterCard or American Express gift cards. Ticketmaster reserves the right to cancel any orders made with any of these gift cards.
It varies event by event, depending on how the artist, venue, and/or event provider designates the paperless ticketing delivery option for the show. If you buy tickets for friends or family, sometimes you only have to go to the gate, not through the gate. Simply accompany them to the venue and show your credit card and ID to get them in.
NOTE: Artists, venues, and event providers have the final say on Paperless admission policies so be sure to check their specific instructions! Sometimes the ticket buyer must enter the venue with their party. Check your event for rules and restrictions on paperless admission.
If you are not planning to attend the event, we would advise that paperless ticket(s) are purchased on the credit card of a person attending the event and that you reimburse them.
As long as you have the expired card or have received a replacement card with the same account number ahead of the event, you won't have any trouble. If you no longer have the expired card, and the new card does not contain the same account number, please contact us at email@example.com for further information.
Entry without your credit card will be at the discretion of the venue. If you do not have a credit card with the same account number as the one used to make the purchase, you will need to go to the box office will call window on the day of the event for alternative handling of your ticket order. You will be required to present a print out of your confirmation email or online order history from Ticketmaster with your government-issued ID. The box office will verify that the name associated with the order matches the name on the government-issued ID. If they do not match, entry will not be permitted.
You are still required to present the credit card so that the gate agent may attempt to scan it. If the scan fails, then the number can be manually entered, so long as the name on the credit card matches your government-issued ID. There will be a fully-staffed and trained box offices staff as well.
Your spouse must be an authorized user of the credit card, and must present the credit card along with their government issued ID to gain entry.
TicketExchange, a safe and secure way to buy and sell tickets online, is available for select events only (it's up to the artist, promoter and venue).
If TicketExchange is available for your event, then yes, you can buy or sell paperless tickets online up until 11:59 PM local time the night before the event.
With TicketExchange, buyers always get guaranteed real tickets, and seller's never worry about collecting payment. The seller's original tickets are canceled and new tickets are issued to the buyer.
It's easy! To buy paperless tickets with TicketExchange:
- Find the event you want to attend on Ticketmaster.com.
- Click the TicketExchange tab on the purchase page.
- Sort listings by price, seats, or number of available tickets, if desired.
- Select the tickets you want and proceed to checkout.
To sell paperless tickets with TicketExchange:
- Find the event you have paperless tickets for on Ticketmaster.com.
- Click the Sell Your Tickets tab on the purchase page.
- Choose Paperless Tickets as the type of ticket you're posting for sale.
- Log in or create an account and a seller profile.
- Follow the posting steps (your posting will appear for sale the next day at 10 AM venue time).
TicketExchange is available for select events only. If available, you can buy or sell paperless tickets online up until 11:59 PM local time the night before the event.