Ticketmaster Fan Guarantee
- We sell 100% official tickets. Our tickets come straight from the artists, teams, and venues.
- We verify every ticket resold on TM+ events. When you buy from fans and other sellers you don't get someone's old ticket, we reissue a new one just for you.
- We take your privacy seriously. Rest assured that your purchases and personal info are kept safe and secure.
- We make sure you get your tickets in time for the event. You can even get most tickets instantly when you print at home.
- We give you three days to change your mind. All tickets for participating venues and teams are fully refundable for 72 hours after purchase, up until one week before the event.*
- We'll exchange your tickets if you find better ones. Get a refund on your original purchase when you buy new tickets from us of equal or higher price for participating venues and teams, up until one week before the event.*
- We'll refund your money if an event is canceled. Get automatic refunds for canceled events - and upon request if an event is rescheduled and you can't make it.*
- We let you know exactly where you're buying tickets. You'll always be informed if we send you to a partner site for more ticket buying options.
- We're here for you when you need us. Contact us anytime with questions or problems, our fan support team is here to ensure you have an incredible experience.
*Certain exceptions apply.
