Ticketmaster Fan Guarantee

We sell only 100% official tickets. Our tickets come straight from the artists, teams, and venues so they always get you in, at authorized prices.

We take your privacy seriously. Rest assured that your purchases and personal info are kept safe and secure.

We make sure you get your tickets in time for the event. You can even get most tickets instantly when you print at home.

We give you three days to change your mind. All tickets for participating venues and teams are fully refundable for 72 hours after purchase, up until one week before the event.*

We'll exchange your tickets if you find better ones. Get a refund on your original purchase when you buy new tickets from us of equal or higher price for participating venues and teams, up until one week before the event.*

We'll refund your money if an event is canceled. Get automatic refunds for canceled events - and upon request if an event is rescheduled and you can't make it.*

We're here for you when you need us. Contact us anytime with questions or problems, our fan support team is here to ensure you have an incredible experience.

We let you know exactly where you're buying tickets. You'll always be informed if we send you to a partner site for more ticket buying options.

*Certain exceptions apply.

Exceptions

Exceptions include VIP, Platinum and other premium tickets, tickets purchased through auction or resale, tickets purchased with additional related items or bundled products, tickets subsequently offered at a discount, and tickets for participating teams' away games.

Exchanges

One exchange per person, per event. Tickets bought at retail outlets must be returned at the same location; retail outlets cannot exchange tickets bought online or by phone.

Canceled events

If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. If you bought your tickets at a retail outlet, please return them at the same location.

Rescheduled events

If your event was rescheduled, we'll contact you with the new date and time ASAP. Can't make it? The decision to issue refunds for rescheduled events is up to the individual artist, team, venue, or promoter, but we'll do everything we can to help! Just click here to contact us.

Ticket Insurance

For ticket insurance refunds, please contact insurance provider.