You bought tickets, but stuff happens. Don't worry, we're here to help.
Canceled or Rescheduled Events
In either case, we'll alert you ASAP.
Canceled Events - If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. If you bought your tickets at a retail outlet, please return them at the same location.
Rescheduled Events - If your event was rescheduled, we'll contact you with the new date and time ASAP. Can't make it? The decision to issue refunds for rescheduled/postponed events is up to the individual artist, team, venue, or promoter, but we'll do everything we can to help! Just click here to contact us.
If your tickets are lost, stolen, damaged, or destroyed, please contact us. Our fan support team is happy to help.
For damaged or destroyed Print-at-Home tickets, just print again from the link in your confirmation email or your My Ticketmaster account.
Refunds and Exchanges
All tickets for events at participating venues are fully refundable for 72 hours after purchase, or when you buy tickets from us of equal or higher price, up until one week before the event. See the full Ticketmaster Fan Guarantee for details and exceptions.
The standard policy for other venues and many artists, teams, etc. is No Refunds or Exchanges. But if something comes up closer to the event and you can't make it, we'll do everything we can to help. Just contact us!