Purchase Policy
Our goal at Ticketmaster.com is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on Ticketmaster.com. If you have any questions about the information below, please Contact us. This Purchase Policy is subject to, and incorporates by this reference, the Terms of Use. Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket.
Currency
All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars.
Payment Methods
Ticketmaster.com accepts several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the United States, Ticketmaster.com accepts American Express, Visa, MasterCard, Discover and Diner's Club. If the event for which you are buying tickets is located in Canada, Ticketmaster.com accepts American Express, Visa, MasterCard, Diner's Club and Sears Canada.
Who You Are Buying From
Ticketmaster acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets, such as venues, teams, artists' representatives and fan clubs, promoters and leagues ("Event Providers"). When you purchase a ticket for an event that is located in the United States, then Ticketmaster L.L.C. will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from the United States, regardless of whether you are making your purchase on Ticketmaster.com or Ticketmaster.ca and regardless of what country you live in. When you purchase a ticket for an event that is located in Canada, then Ticketmaster Canada Ltd. will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from Canada, regardless of whether you are making your purchase on Ticketmaster.com or Ticketmaster.ca and regardless of what country you live in.
If you purchase a ticket through TicketExchange, you will be purchasing that ticket from either (1) a reseller who is not an Event Provider; (2) Ticketmaster; or (3) the Event Provider. Unless the ticket is being sold by Ticketmaster through TicketExchange, Ticketmaster generally is just a services provider with respect to the sale.
Pricing and Availability
Ticketmaster.com sells tickets on behalf of promoters, teams, bands and venues, which means Ticketmaster.com does not set the ticket prices or determine seating locations, except under limited circumstances on TicketExchange. Tickets are generally sold through several distribution points, including online, Phone Centers, Retail Locations and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Ticketmaster.com does not control this inventory or its availability. Check out our FAQ's section for more information on ticket availability. Similarly, Ticketmaster facilitates ticket resale transactions on TicketExchange, but generally does not set the ticket prices or determine seating locations of tickets sold on TicketExchange, except in very limited circumstances. Please be aware that tickets are often sold through TicketExchange at prices that are higher than their original prices. In some cases, Ticketmaster or other distribution channels may receive additional, subsequent, allocations of tickets for distribution, which may arguably be of similar or higher desirability than those sold on TicketExchange, or may be offered for sale at lower prices than prices charged on TicketExchange.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with your Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Ticketmaster will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Convenience Charges and Order Processing Fees
Tickets purchased on Ticketmaster.com are typically subject to a per ticket convenience charge and a non-refundable per order processing fee. In many cases, delivery prices will also be owed.
Amount of Tickets Per Customer or "Ticket Limits"
When purchasing tickets on Ticketmaster.com, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This amount is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Cancelled and Postponed Events
Please see Canceled/Postponed Events for our postponed and canceled events policies, which are hereby incorporated into this purchase policy.
Opening Acts
Opening acts or guests may sometimes tour with headlining performers. Ticketmaster is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or canceled.
Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theaters, generally prohibit Ticketmaster from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.
The following applies only to tickets to Illinois events that are purchased through TicketExchange: If you purchase tickets through TicketExchange to an event located in Illinois, you will receive a refund of the amount you paid for that resold ticket if: (a) the ticketed event is cancelled (in which case you will not receive a refund of any delivery fees), (b) that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or that the ticket has been cancelled by the issuer due to non-payment, unless the ticket is cancelled due to an act or omission by you, (c) that ticket fails to conform to its description on this web site, or (d) you failed to receive that ticket.
The following applies only to tickets to New York State events that are purchased through TicketExchange: If you purchase a ticket through TicketExchange to an event located in the State of New York, Ticketmaster will provide to you a full refund of that amount you paid for that resold ticket if: (a) the ticketed event is cancelled, provided that if the ticketed event is cancelled then the order processing and delivery fees will not be refunded; (b) that ticket does not grant you admission to the ticketed event, unless the ticket is cancelled due to an act or omission by you; or (c) that ticket fails to conform to its description on TicketExchange unless you have pre-approved a substitution of tickets.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Ticketmaster customer service will attempt to contact you, using the information provided at the time of purchase. If Ticketmaster is unable to reach you after its initial attempt, Ticketmaster may cancel your order and may sell your tickets to another customer without further notice.
Delivery Options
Please see Delivery Methods for our ticket delivery policies, which are hereby incorporated into this purchase policy.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Ticketmaster will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site or other Ticketmaster operated system.
Multiple Browser Windows
When ordering tickets online with Ticketmaster, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
Limitation of Liability
Balls, pucks, and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after play or performance. If struck, immediately ask usher for directions to a medical station. By purchasing a ticket through Ticketmaster, you agree to the terms of this Purchase Policy on behalf of yourself and any accompanying minor. You assume all risks incidental to the event for which a ticket is issued, whether before, during or after play or performance.
License; Ejection and Cancellation; No Redemption Value
Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You grant permission to utilize your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) in any medium or context without further authorization or compensation.
You Are Subject to Search
You and your belongings may be searched on entry. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.
Unlawful Re-Sale of Tickets; Commercial Purposes
Unlawful resale of tickets (or attempt) is grounds for seizure and cancellation without compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, use of Ticketmaster's trademarks and other intellectual property is subject to Ticketmaster's consent.
Currency
All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars.
Payment Methods
Ticketmaster.com accepts several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the United States, Ticketmaster.com accepts American Express, Visa, MasterCard, Discover and Diner's Club. If the event for which you are buying tickets is located in Canada, Ticketmaster.com accepts American Express, Visa, MasterCard, Diner's Club and Sears Canada.
Who You Are Buying From
Ticketmaster acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets, such as venues, teams, artists' representatives and fan clubs, promoters and leagues ("Event Providers"). When you purchase a ticket for an event that is located in the United States, then Ticketmaster L.L.C. will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from the United States, regardless of whether you are making your purchase on Ticketmaster.com or Ticketmaster.ca and regardless of what country you live in. When you purchase a ticket for an event that is located in Canada, then Ticketmaster Canada Ltd. will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from Canada, regardless of whether you are making your purchase on Ticketmaster.com or Ticketmaster.ca and regardless of what country you live in.
If you purchase a ticket through TicketExchange, you will be purchasing that ticket from either (1) a reseller who is not an Event Provider; (2) Ticketmaster; or (3) the Event Provider. Unless the ticket is being sold by Ticketmaster through TicketExchange, Ticketmaster generally is just a services provider with respect to the sale.
Pricing and Availability
Ticketmaster.com sells tickets on behalf of promoters, teams, bands and venues, which means Ticketmaster.com does not set the ticket prices or determine seating locations, except under limited circumstances on TicketExchange. Tickets are generally sold through several distribution points, including online, Phone Centers, Retail Locations and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Ticketmaster.com does not control this inventory or its availability. Check out our FAQ's section for more information on ticket availability. Similarly, Ticketmaster facilitates ticket resale transactions on TicketExchange, but generally does not set the ticket prices or determine seating locations of tickets sold on TicketExchange, except in very limited circumstances. Please be aware that tickets are often sold through TicketExchange at prices that are higher than their original prices. In some cases, Ticketmaster or other distribution channels may receive additional, subsequent, allocations of tickets for distribution, which may arguably be of similar or higher desirability than those sold on TicketExchange, or may be offered for sale at lower prices than prices charged on TicketExchange.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with your Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Ticketmaster will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Convenience Charges and Order Processing Fees
Tickets purchased on Ticketmaster.com are typically subject to a per ticket convenience charge and a non-refundable per order processing fee. In many cases, delivery prices will also be owed.
Amount of Tickets Per Customer or "Ticket Limits"
When purchasing tickets on Ticketmaster.com, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This amount is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Cancelled and Postponed Events
Please see Canceled/Postponed Events for our postponed and canceled events policies, which are hereby incorporated into this purchase policy.
Opening Acts
Opening acts or guests may sometimes tour with headlining performers. Ticketmaster is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or canceled.
Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theaters, generally prohibit Ticketmaster from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.
The following applies only to tickets to Illinois events that are purchased through TicketExchange: If you purchase tickets through TicketExchange to an event located in Illinois, you will receive a refund of the amount you paid for that resold ticket if: (a) the ticketed event is cancelled (in which case you will not receive a refund of any delivery fees), (b) that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or that the ticket has been cancelled by the issuer due to non-payment, unless the ticket is cancelled due to an act or omission by you, (c) that ticket fails to conform to its description on this web site, or (d) you failed to receive that ticket.
The following applies only to tickets to New York State events that are purchased through TicketExchange: If you purchase a ticket through TicketExchange to an event located in the State of New York, Ticketmaster will provide to you a full refund of that amount you paid for that resold ticket if: (a) the ticketed event is cancelled, provided that if the ticketed event is cancelled then the order processing and delivery fees will not be refunded; (b) that ticket does not grant you admission to the ticketed event, unless the ticket is cancelled due to an act or omission by you; or (c) that ticket fails to conform to its description on TicketExchange unless you have pre-approved a substitution of tickets.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Ticketmaster customer service will attempt to contact you, using the information provided at the time of purchase. If Ticketmaster is unable to reach you after its initial attempt, Ticketmaster may cancel your order and may sell your tickets to another customer without further notice.
Delivery Options
Please see Delivery Methods for our ticket delivery policies, which are hereby incorporated into this purchase policy.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Ticketmaster will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site or other Ticketmaster operated system.
Multiple Browser Windows
When ordering tickets online with Ticketmaster, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
Limitation of Liability
Balls, pucks, and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after play or performance. If struck, immediately ask usher for directions to a medical station. By purchasing a ticket through Ticketmaster, you agree to the terms of this Purchase Policy on behalf of yourself and any accompanying minor. You assume all risks incidental to the event for which a ticket is issued, whether before, during or after play or performance.
License; Ejection and Cancellation; No Redemption Value
Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You grant permission to utilize your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) in any medium or context without further authorization or compensation.
You Are Subject to Search
You and your belongings may be searched on entry. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.
Unlawful Re-Sale of Tickets; Commercial Purposes
Unlawful resale of tickets (or attempt) is grounds for seizure and cancellation without compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, use of Ticketmaster's trademarks and other intellectual property is subject to Ticketmaster's consent.
