Purchase Policy
Currency
All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars.
Payment Methods
Ticketmaster accepts several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the United States, Ticketmaster.com accepts American Express, Visa, MasterCard, Discover, Diner's Club, and Ticketmaster gift cards for qualifying events. If the event for which you are buying tickets is located in Canada, Ticketmaster.ca accepts American Express, Visa, MasterCard, Sears MasterCard Canada, Sears Canada and Ticketmaster gift cards for qualifying events.
Who You Are Buying From
Ticketmaster acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets, such as venues, teams, artist representatives and fan clubs, promoters and leagues ("Event Providers"). When you purchase a ticket for an event that is located in the United States, then Ticketmaster LLC will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from the United States, regardless of whether you are making your purchase on Ticketmaster.com or Ticketmaster.ca and regardless of what country you live in. When you purchase a ticket for an event that is located in Canada, then Ticketmaster Canada Ltd. will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from Canada, regardless of whether you are making your purchase on Ticketmaster.com or Ticketmaster.ca and regardless of what country you live in.
If you purchase a ticket through TicketExchange, you will either be purchasing that ticket from (1) a reseller who is not an Event Provider; (2) Ticketmaster; or (3) the Event Provider. If you purchase a ticket through Ticketmaster's "Official Platinum Seats" platform, you will generally be purchasing that ticket from the Event Provider, except in very limited circumstances when you will be purchasing the ticket from Ticketmaster. Unless the ticket is being sold by Ticketmaster through Official Platinum Seats or TicketExchange, Ticketmaster generally is just a service provider with respect to the sale.
Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.
Pricing and Availability
Ticketmaster sells tickets on behalf of promoters, teams, artists and venues, which means Ticketmaster does not set the ticket prices or determine seating locations, except under limited circumstances through Official Platinum Seats. Tickets are generally sold through several distribution points, including online, Phone Centers, Ticketmaster Retail Locations and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Ticketmaster does not control this inventory or its availability. Check out our FAQs section for more information on ticket availability. Similarly, Ticketmaster facilitates ticket resale transactions on TicketExchange, but does not set the ticket prices or determine seating locations of tickets sold on TicketExchange. Please be aware that tickets are often sold through TicketExchange at prices that are higher than their original prices. In some cases, Ticketmaster or other distribution channels may receive additional, subsequent allocations of tickets for distribution, which may arguably be of similar or higher desirability than those sold on TicketExchange, or may be offered for sale at lower prices than prices charged on TicketExchange.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Ticketmaster Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Ticketmaster will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Convenience Charges and Order Processing Fees
Tickets purchased on Ticketmaster.com and Ticketmaster.ca are typically subject to a per ticket convenience charge and a non-refundable per order processing fee. In many cases, delivery prices will also be owed. Purchaser may be able, in some instances, to purchase tickets directly from the venue box office without paying Ticketmaster's convenience fee.
Number of Tickets Per Customer or "Ticket Limits"
When purchasing tickets on Ticketmaster.com or Ticketmaster.ca, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Opening Acts / Festival Acts
Opening acts or guests may sometimes tour with headlining performers. Ticketmaster is not always made aware of opening acts or the length of their performances. Opening acts, as well as festival performers, are subject to change or cancellation at any time without notice. No refund will be owed if an opening act or festival performer is changed or cancelled.
Cancelled and Rescheduled Events
Occasionally, concerts are canceled or rescheduled. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that concert. For exact instructions on any canceled or rescheduled concert, please check the concert information online or contact us.
If your event was canceled, and you purchased your ticket through Ticketmaster.com, a Ticketmaster Phone Center or TicketExchange, in most cases you won't need to do a thing (unless that ticket was subsequently sold using TicketExchange). We'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. If you bought your tickets at a retail outlet, please return them at the same location.
If your event was rescheduled, we'll contact you with the new date and time ASAP. Can't make it? The decision to issue refunds for rescheduled/postponed events is up to the individual artist, team, venue, or promoter, but we'll do everything we can to help! Just click here to contact us.
Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues and artists, generally prohibit Ticketmaster from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. However, most tickets bought online for participating venues and teams are fully refundable for 3 calendar days (72 hours) after you purchase them, up to one week before the show. In addition, all tickets for events for participating venues and teams are fully refundable for 3 calendar days (72 hours) after purchase when you buy new tickets from us of equal or higher price, up until one week before the event. You may do one exchange per person, per event. Tickets purchased at retail outlets must be returned or exchanged at the same location; retail outlets cannot exchange tickets bought online or by phone. Exceptions to both 3-day refund policies include VIP, Platinum and other premium tickets, tickets purchased through an auction or resale, tickets purchased with additional related items and/or bundled products, and tickets for participating teams' away games. In addition, we may occasionally offer tickets at a discount after the original onsale date and will not refund the difference between the original price and the sale price. Please note that the 3-day refund policy will not apply where Ticketmaster, in its sole discretion, determines that the tickets were purchased for a commercial purpose or in any other way in violation of our Terms of Use.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact Ticketmaster to seek a refund or exchange from Ticketmaster when Ticketmaster is prohibited from providing one by its clients, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be cancelled, and Ticketmaster may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
If we issue you a refund for a ticket, we will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), all service fees and any convenience charge, unless the ticket was sold through TicketExchange in which case we will issue a refund of the ticket price you paid on TicketExchange and the convenience charge (if any) you paid on TicketExchange. No service fees refunded for certain Major League Baseball purchases. In no event will delivery charges or any other amounts be refunded. For ticket insurance refunds, please contact insurance provider. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Ticketmaster will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.
Special Refund Provisions Applying to TicketExchange
The following applies only to tickets to Illinois events that are purchased through TicketExchange: If you purchase tickets through TicketExchange to an event located in Illinois, you will receive a refund of the amount you paid for that resold ticket if: (a) the ticketed event is cancelled (in which case you will not receive a refund of any delivery fees), (b) that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or that the ticket has been cancelled by the issuer due to non-payment, unless the ticket is cancelled due to an act or omission by you, (c) that ticket fails to conform to its description on this web site, or (d) you failed to receive that ticket.
The following applies only to tickets to New York State events that are purchased through TicketExchange: If you purchase a ticket through TicketExchange to an event located in the State of New York, Ticketmaster will provide to you a full refund of that amount you paid for that resold ticket if: (a) the ticketed event is cancelled, provided that if the ticketed event is cancelled then the order processing and delivery fees will not be refunded; (b) that ticket does not grant you admission to the ticketed event, unless the ticket is cancelled due to an act or omission by you; or (c) that ticket fails to conform to its description on TicketExchange unless you have pre-approved a substitution of tickets.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Ticketmaster customer service will attempt to contact you, using the information provided at the time of purchase. If Ticketmaster is unable to reach you after its initial attempt, Ticketmaster may cancel your order and may sell your tickets to another customer without further notice.
Delivery Options
Different combinations of delivery methods may be offered, depending on factors that include the venue or country where the event is to be held, the country in which you live, how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process. For security purposes, we can only ship tickets to the billing address on file with the credit card company that is used for your purchase.
Generally, some of the following delivery methods may be offered:
- Standard Mail - for events that occur in the United States or Canada, but only if you make your ticket order at a time that is sufficiently before the date of the event. If the event is in the United States, then you will only be able to use this method if you have a United States or Canadian billing address.
- TicketFast® - for events that occur in the United States or Canada if the venue has installed and enabled equipment necessary to support this technology. If the event is in the United States, then only customers with United States billing addresses may be able to use this method. If the event is in Canada, then only customers with Canada or United States billing addresses may be able to use this method.
- Will Call - for events that occur in the United States or Canada.
- Canada Post Priority Courier - for events that occur in Canada, but only for purchasers who use a Canadian billing address.
- FedEx - for events that occur in Canada, but only for purchasers who use a United States billing address.
- UPS - for events that occur in the United States, but only for purchasers who use a United States billing address.
- Paperless Ticket - this may be the only delivery option available for some events that occur in the United States.
- Shipping to APO/FPO Addresses - for events that occur in the United States, tickets can be delivered to an Armed Forces billing address via standard mail. You may also choose to print tickets at home using TicketFast®, or pick up tickets at will call, provided that these delivery options are available for your event. Orders shipped via UPS cannot be delivered to a P. O. Box or APO/FPO address.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then Ticketmaster will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other Ticketmaster operated system.
Multiple Browser Windows
When ordering tickets online with Ticketmaster, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
Limitation of Liability
Balls, pucks, and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after play or performance. If struck, immediately ask an usher for directions to a medical station. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against Ticketmaster, management, facility, league, artist, participants, and all of their respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change.
License; Ejection and Cancellation; No Redemption Value
Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to Ticketmaster and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.
Unlawful Re-Sale of Tickets; Commercial Purposes
Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. In addition, Ticketmaster reserves the right to restrict or deny ticket purchasing privileges to anyone that Ticketmaster determines to be, or has been, in violation of this policy. Because Ticketmaster does not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), Ticketmaster recommends that you purchase tickets directly through Ticketmaster, authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, any use of Ticketmaster's trademarks and other intellectual property is subject to Ticketmaster's consent.
Certain maximum resale premiums and restrictions may apply such as: PA - $5 or 25% of the ticket price, whichever is greater, plus lawful taxes; MA - $2; NJ - $3 or 20% of the ticket price (or 50% of acquisition price if registered broker or season ticket holder), whichever is greater, plus lawful taxes. In NY: if the venue to which this ticket grants admission seats 6000 or fewer persons, this ticket may not be resold for more than 20% above the price printed on the face of this ticket, whereas if the venue to which this ticket grants admission seats more than 6000 persons, this ticket may not be resold for more than 45% above the price printed on the face of this ticket; this ticket may not be resold within one thousand five hundred feet from the physical structure of this place of entertainment under penalty of law if capacity exceeds 5,000.
