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Auction Help

Overview
- What is a Ticketmaster Auction?
- Who is eligible to participate in a Ticketmaster Auction?

What is a Ticketmaster Auction?
A Ticketmaster Auction allows artists, promoters and venues to auction tickets and ticket packages on Ticketmaster.com. When you bid on tickets, you will be deciding for yourself how much you would like to pay to attend the event.

If you have a valid winning bid at the close of the auction and your credit card is authorized for full payment by your bank, you will receive tickets to the event. There are no charges for entering an auction that you do not win. You will have access to Ticketmaster customer service just as you do for tickets sold through a standard ticket sale.

Who is eligible to participate in a Ticketmaster Auction?
In order to be eligible to participate in a Ticketmaster Auction, you must have a My Ticketmaster Account with a credit card that:

  • - Has a billing address in the country the event will take place
  • - Passes the Ticketmaster Auction bidding authorization process

If you do not have a My Ticketmaster Account, you will be asked to create one when you place your first bid. Once created, your My Ticketmaster Account can be used for any auction or online ticket purchase with Ticketmaster. Ticketmaster Auctions will only allow you to select credit cards from your My Ticketmaster Account that have billing addresses in the country where the event will take place. If you do not have a credit card stored in your account, you will be asked to enter your billing information at the time of your first bid. The Ticketmaster Auction bidding authorization process requires that the expiration date on the credit card you select be at least one week after the auction closes and that the issuing bank fully verifies and authorizes the credit card. In some cases, you may have entered valid information but the authorization will fail. This may occur because some credit card-issuing banks do not support the full authorization process that Ticketmaster requires for auctions. This process is for your security as a consumer and participant in a Ticketmaster Auction.

Bidding
- How do I submit my first bid?
- What is a Ticket Group?
- How do I add more Ticket Groups and/or increase my bid and/or ticket quantity?
- How many tickets may I bid on?
- How many times may I bid?
- Can I cancel my bid?
- Can I remove Ticket Groups?
- What is a bid increment?
- How are bids ranked?
- Can I bid on a specific Ticket Group?

How do I submit my first bid?
Once the auction has started, you will be able to place a bid. On the auction bid page you can select the Ticket Groups you would like to bid on, the number of tickets you would like, and enter your bid amount per ticket. The bid amount that you enter must be a multiple of the bid increment specified for the auction and be greater than or equal to the minimum bid of the last Ticket Group you selected to enter the auction. Refer to the Ticket Group table in the center of the auction bid page to view the current minimum bid for each Ticket Group. If you place a valid winning bid it will fall into one of the Ticket Groups you selected. The bid will remain in a Ticket Group until it is ranked lower than all winning bids in that Ticket Group and then it will fall into the next Ticket Group. If it falls out of the last Ticket Group you selected, it will then be a losing bid.

Selecting the "Place Bid" button will take you to the next step in the process. If your bid information is valid and the "Place Bid" button is selected, one of three things will happen next depending on whether or not you have a My Ticketmaster Account and whether or not you are signed in:

  • If you have a My Ticketmaster Account and you are signed in:
    You will be directed to a page where you can review your bid and select your billing and delivery options.
  • If you have a My Ticketmaster Account and you are not signed in:
    You will be directed to a page where you can sign in to your My Ticketmaster Account. Once signed in you will be directed to a page where you can review your bid and select your billing and delivery options.
  • If you do not have a My Ticketmaster Account:
    You will be directed to the My Ticketmaster login page, where you will need to create a My Ticketmaster Account before continuing. Once you have created your My Ticketmaster Account, you will be directed to a page where you can review your bid and select your billing and delivery options.

In all three cases, you will next be directed to a page where you will need to complete the following steps to submit your first bid:

  1. Review your Ticket Groups, bid quantity and amount.
  2. Select the credit card you would like to use. If you do not have a credit card stored in your My Ticketmaster Account you will be asked to enter your billing information. If you have one or more credit cards stored in your My Ticketmaster Account you can select one of the existing cards, edit any of the cards, or enter a new card.
  3. Select the delivery method that you would like.
  4. Read the Ticketmaster Auction Terms and check the box confirming that you have read and agree with the Ticketmaster Auction Terms.
  5. Select the "Submit Bid" button. Selecting this button will not charge your credit card. By selecting the "Submit Bid" button, you agree that if you have a valid winning bid at the close of the auction, for each ticket, you will pay a per ticket price equal to your winning bid's per ticket bid amount, plus you will also pay a delivery price (if applicable) and a processing fee. Once a bid is submitted, you cannot cancel it.
  6. If all of your information is valid and your bank authorizes your credit card, you will receive a bid confirmation page that you can print out for your records. You may then continue to the auction bid page where you can view your bid status and increase your bid if you choose.

Your credit card will not be charged when you submit a bid. Your card will only be charged if you have a valid winning bid at the close of the auction, in which case your credit card will be charged a per ticket price equal to your per ticket bid amount for each ticket, plus a delivery price (if applicable) and a processing fee.

What is a Ticket Group?
A Ticket Group is simply a group of tickets that are included in the auction. Each Ticket Group typically consists of tickets with similar characteristics (e.g., the tickets are in certain rows, or the tickets are in a certain section). In some cases the Ticket Group heading will be a link that will provide additional information on the seats included in the auction or the types of tickets in a Ticket Group. If you place a valid winning bid it will fall into one of the Ticket Groups you selected. The bid will remain in a Ticket Group until it is ranked lower than all winning bids in that Ticket Group and then it will fall into the next Ticket Group. If it falls out of the last Ticket Group you selected, it will then be a losing bid.

How do I add more Ticket Groups and/or increase my bid and/or ticket quantity?
You may add more Ticket Groups and/or increase your bid and/or ticket quantity at any time while the auction is open by visiting the same auction bid page where you submitted your first bid and do any combination of the following:

  • To add more Ticket Groups, select a new Ticket Group range from the Ticket Group drop down menu.
  • To increase your bid amount, enter an amount per ticket that is higher than your current bid, of the allowed bid increment and greater than or equal to the current minimum bid for the last Ticket Group you selected.
  • To increase your quantity, select a quantity that is greater than your current ticket quantity and make sure that your current bid is greater than or equal to the current minimum bid for the last Ticket Group you selected.

Once you have chosen your new Ticket Groups, amount and/or quantity, select the "Place Bid" button. You will see a page where you will need to review and submit your bid (if you are not currently signed in you will first be presented with a sign-in page).

Once you submit a valid bid, you will not be able to cancel it, remove Ticket Groups, or change your bid's billing or delivery information.

These restrictions exist to preserve the integrity of the auction and to ensure that valid winning bids at the close of the auction will be successfully fulfilled. After reviewing your bid, select the "submit bid" button. If your bid is submitted successfully, you will see a bid confirmation page you may print out for your records. You may then continue to the auction bid page where you can view your bid status and increase your bid again if you choose. You will also receive a bid confirmation e-mail in your e-mail inbox.

How many tickets may I bid on?
You may bid up to the maximum number of tickets allowed on the auction bid page. You cannot have more than one valid bid at a time that uses the same credit card number or Ticketmaster account. If this event has an onsale or presale ticket limit, that ticket limit does not apply to tickets acquired through this auction. Refer to the Ticketmaster Auction Terms for additional details. Note that some auctions will only allow a set quantity of tickets per bid.

How many times may I bid?
You may rebid as many times as you like from the same Ticketmaster Account while the auction is open. If you rebid it is considered your new bid and your previous bid will no longer be valid. Please note that if you have more than one bid pending in the same auction through the use of more than one account and credit card, then it is possible that you may win more than one set of tickets in that auction (i.e., one set for each competing bid). Refer to the Ticketmaster Auction Terms for additional details.

Can I cancel my bid?
Once a bid has been submitted you may not cancel it. According to the Ticketmaster Auction Terms , once your bid has been submitted, you are required to make payment if it is a valid winning bid at the end of the auction.

Can I remove Ticket Groups?
Once a bid has been submitted, you may not remove Ticket Groups.

What is a bid increment?
The bid increment is the amount that your bid must be a multiple of in order to submit a bid. For example, if the bid increment is $10 then $100 is a valid bid but $105 is not. You do not have to worry about bidding with an incorrect increment. Ticketmaster Auctions will display an error message and prompt you to enter a bid with a correct increment.

How are bids ranked?
Bids are ranked first by the amount bid per ticket. Ties will be broken based on the time that the bids were placed with earlier bids receiving priority.

Can I bid on a specific Ticket Group?
No, however you can bid on all Ticket Groups or a consecutive range of Ticket Groups beginning from Ticket Group 1 (e.g. 1 through 3, 1 through 5, or 1 through 8, etc.). When you place a valid winning bid it will fall into one of the Ticket Groups you selected depending on the bid's ranking.

You can view the Ticket Group table to determine what the current minimum bid per ticket is for each Ticket Group. Keep in mind that most bids occur near the close of the auction. As valid winning bids that are ranked higher than yours are submitted, your bid will fall in ranking, or possibly entirely out of the Ticket Group range you selected to become a losing bid.

Payment
- When does my credit card get charged?
- What charges will be incurred in addition to my bid amount per ticket?


When does my credit card get charged?
Your credit card will not be charged when you submit a bid. Your card will only be charged if you have a valid winning bid at the close of the auction, in which case your credit card will be charged a per ticket price equal to your per ticket bid amount for each ticket, plus a delivery price (if applicable) and a processing fee. There are no fees for participating in an auction that you do not win.

What charges will be incurred in addition to my bid amount per ticket?
The only additional charges incurred are the delivery price (if applicable) for the delivery method selected and a processing fee. There are no other additional charges for Ticketmaster Auction purchases.

Auction Status
- Where can I find all my active Ticketmaster auction bids?
- What is the minimum bid to enter the auction?
- How do I know if my bid is a winning bid?
- How do I know where my seats are located?
- What should I do if I receive an email saying my Ticket Group has changed?
- How can I stop receiving emails saying my Ticket Group has changed?
- What should I do if I receive an email saying I am no longer winning?
- How do I know which Ticket Group my bid is in?


Where can I find all my active Ticketmaster auction bids?
Sign into your My Ticketmaster Account and click on the View Current Auction Bids link. All of your bids for any Ticketmaster auctions that have not closed will be displayed with a link that allows you to view your bid status for each auction. If any of the auctions you had bid on have closed, you will not see them on your Current Bids page.

What is the minimum bid to enter the auction?
The minimum bid to enter the auction is the Current Minimum Bid Per Ticket amount listed next to the description of the last Ticket Group you selected. If you have not bid enough to have a winning bid in the auction, you will be given a message asking you to increase your bid amount per ticket.

How do I know if my bid is a winning bid?
If you are signed into your My Ticketmaster Account and the auction is open, you may view your bid status on the auction bid page. In the center section of the auction page, your bid quantity, bid amount per ticket and status (winning or losing) will be displayed. If your bid is winning, the green WINNING icon will be in the Ticket Group table beside the Ticket Group you are currently winning in. You will receive an email if your bid status changes from winning to losing. At the close of the auction all bidders will be sent an email stating whether their final bid has won or lost.

How do I know where my seats are located?
All valid winning bids at the end of the auction will receive the quantity of tickets that were selected in the bid. If the tickets are for assigned seats (i.e., they are not for General Admission) and the winning bid's ticket quantity is two or more, then the tickets in that bid will be for seats that are next to each other. All valid winning bids will fall into one of the Ticket Groups listed. You may find additional details about particular Ticket Groups on the auction page. Your payment authorization email will contain your exact seat locations.

What should I do if I receive an email saying my Ticket Group has changed?
You will receive this email when your bid moves from one Ticket Group to another. If you would like to rebid, simply return to the auction page, select the amount per ticket of your new bid and click on the "Place Bid" button. Learn more about increasing your bid.

How can I stop receiving emails saying my Ticket Group has changed?
Go to My Ticketmaster and log into your account. On the right hand side, select the Current Auction Bids link. Under the Send me Ticket Group status e-mails column on the right hand side of the page, uncheck the checkbox for the auctions you do not wish to receive Ticket Group change emails for.

What should I do if I receive an email saying I am no longer winning?
You will receive this email when your bid status changes from winning to losing. If you would like to rebid, simply return to the auction home page, select the quantity and amount per ticket of your rebid and click on the "Place Bid" button. Learn more about increasing your bid.

How do I know which Ticket Group my bid is in?
If you have a valid winning bid you will be told what Ticket Group you are in on the auction bid page. The green WINNING icon will be in the Ticket Group table beside the Ticket Group you are currently winning in. You are told what Ticket Group you are winning in if the auction was to end as of the time given. The bid will remain in a Ticket Group until it is ranked lower than all winning bids in that Ticket Group and then it will fall into the next Ticket Group. If it falls out of the last Ticket Group you selected, it will then be a losing bid.


After the Auction

- How do I know if I won?
- How much will I pay if I win?
- When will I receive my tickets?


How do I know if I won?
All bidders are notified by email immediately after the auction closes if their bid won or lost. Winning bidders will receive an email indicating that you won in the auction, subject to verification and payment authorization. Then, if your payment is processed successfully and your bid is determined to be valid, you will receive a final email with your payment authorization and seat locations. If you won and we are having problems processing your payment or there is a question regarding the validity of your bid, we will email you with details on how to resolve the discrepancies.

How much will I pay if I win?
If you have a valid winning bid at the end of the auction, your credit card will be charged for the sum of the following:

  • Your bid amount per ticket for each ticket in the quantity of tickets you selected
  • The delivery price (if applicable) for the delivery method you selected
  • The processing fee

When will I receive my tickets?
Your tickets will be sent to you via the delivery method you have selected once your credit card has been authorized by your bank for payment. Your credit card will be charged your bid amount per ticket for each ticket in the quantity of tickets you selected plus your delivery price (if applicable) and a processing fee. You will be sent an email verifying that your credit card has been charged and the email will include seat location and delivery information.


User Info
- I've forgotten my User ID or password. Help!
- Can I change my address, contact information or credit card once I've submitted my bid?
- How do I obtain accessible seats?
- My question has not been answered here, whom may I contact?


I've forgotten my User ID or password. Help!
Your User ID is the valid email address that you provided when you created your Ticketmaster Account. If you have forgotten your password please visit the My Ticketmaster sign-in page and request to have your password emailed to you.


Can I change my address, contact information or credit card once I've submitted my bid?
Once a bid is submitted you cannot change any billing or shipping information associated with that bid.


How do I obtain accessible seats?
Each venue will have its own procedure to obtain accessible seating. Please return to the auction bid page and select the accessible seating icon to learn more about accessible seating for this event.


My question has not been answered here, whom may I contact?
US Residents:
We ask that prior to contacting us via email, that you view our help page for answers to many common questions customers may have. If you are unable to locate an answer to your question once you have viewed an answer, you may visit the Ask a Question tab. Our customer service representatives are available to help you between the hours of 9:00 a.m. to 8:00 p.m. your local time, 7 days a week.

Canadian Residents:
If you have additional questions, please email us.


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