Frequently Asked Questions
The Ticketmaster Gift Card can be used for purchases online at www.ticketmaster.com, at participating authorized retail outlets and venue box offices. The Gift Card may not be redeemable at all Ticketmaster retail outlets or venue box offices. Please check your local outlet or venue about their Gift Card redemption policy.
The Gift Card can be used towards the purchase of most of the tickets, and many of the associated services, sold through Ticketmaster. However, the Gift Card cannot be used for certain types of tickets or tickets to certain types of events or for tickets to events that are not in the United States or Canada. For example, currently the Gift Cards cannot be used to purchase Major League Baseball tickets through the Internet or automated phone system, but can be used to purchase Major League Baseball tickets through Ticketmaster's live operator phone lines or in-store retail outlets. The Gift Card can, however, be used to purchase most other types of tickets through the Internet, phones and retail outlets.
Check your Gift Card balance online at www.ticketmaster.com/giftcards or by calling 1-866-828-4400. You must have your Gift Card and PIN number available.
The Gift Card is not replaceable if lost or stolen.
The Gift Card has no expiration date. However, in certain states, after a certain period of time, we may remit the cash associated with unused Gift Card balances to certain states pursuant to their abandoned property laws. Once we have remitted that cash to such a state, if someone tries to redeem the Gift Card, it may no longer be redeemed and we may direct them to that state's government instead.
Gift cards are not redeemable for cash except in the four states where it is required by law to the extent noted below: California, Montana, Washington, and Vermont. If you are a resident of one of these states, and the balance on your Ticketmaster gift card is less than the respective dollar amount below, you may redeem it for cash:
Please refer to the gift card terms and conditions page for details on how to obtain cash refunds.
| California | < $10 |
| Montana | < $5 |
| Washington | < $5 |
| Vermont | < $1 |